You'll find our trained Fabricare Consultants knowledgeable and courteous. They'll answer your questions and advise you on any aspect of the cleaning, finishing, packaging and storage of your fine garments and household textiles.

It's all part of RAVE FabriCARE's "white glove service."

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What are your in-store service hours?

Our fabricare facility is open during the following hours:

Monday - Friday: 7:00 am - 6:00 pm
Saturday: 8:00 am - 3:00 pm
Saturday (major holiday weekends*): 8:00 am - 12:00 pm
Sunday: Closed
Major holidays*: Closed

* Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Years Day.

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Can you give me directions to your fabricare facility?

We're conveniently located in the Scottsdale Airpark at 8480 East Butherus Drive.

Off Northsight Boulevard, just north of Raintree Drive.
Between COSTCO (rear) and SAM'S CLUB (rear).

The nearest freeway exit is Pima/101 and Raintree Drive (exit number 39).

For street-by-street directions, please click here.

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Local Pickup & Delivery Service

Very briefly, how does your pickup and delivery service work?

It's quite simple.

1. Select our once or twice weekly pickup and delivery service, either as a "regularly-scheduled" or "on call" client. We'll

Establish a Personal Preference Profile (your cleaning likes and dislikes) for you in our RAVEtrac computer system.
Establish a RAVEcharge Client Account (a monthly charge account) for you in our RAVEtrac computer system.
Provide you with 2 or more nylon bags.

2. Identify a pickup and delivery point at home where you can leave your nylon bag and where we can, in turn, hang your completed order.

3. Place your cleaning in one of our nylon bags.

4. Leave your bag at the pickup and delivery point by 9:00 am on your pickup day.

5. Retrieve your prior week's cleaning from the designated pickup and delivery point later that same day.

To sign up on-line, please click here.

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Do you have a dedicated pickup and delivery service line?

Yes.

It's 480.998.8266.

You can always reach one of our Fabricare Consultants Monday through Friday (7:00 am to 6:00 pm) and Saturday (8:00 am to 3:00 pm, or 8:00 am to 1:00 pm on holiday weekends). Or you can leave a message 24 hours a day, 7 days a week, if no one is available to take your call personally.

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Which zip codes in the Phoenix metro area do you serve?

At RAVE FabriCARE, we currently provide service to the following zip codes:

Carefree - 85377
Cave Creek - 85331
Fountain Hills - 85268
Paradise Valley - 85253
Phoenix - 85003, 85013, 85028, 85008, 85014, 85032, 85012, 85016, 85050
Scottsdale - 85250, 85255, 85260, 85251, 85258, 85262, 85254, 85259

At RAVE FabriCARE, we're continuously expanding our service area. In the first quarter of 2008, we will be expanding our pickup and delivery service to selected areas in Ahwatukee, Chandler, Gilbert, Litchfield Park, Mesa and Tempe. If you reside in any of these areas, please let us know of your interest. This way we'll be able to contact you as soon as we expand service into your area.

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On what days do you pickup and deliver?

Our pickup and delivery service operates on a Monday to Friday basis within the zip codes we serve. The location of your residence and the average number of articles you expect to clean on a monthly basis will, for the most part, determine whether your pickup and delivery schedule is once or twice a week.

We offer once or twice a week regularly scheduled service. Please note that in certain zip codes we currently offer service only once a week.

If you choose to become a regularly scheduled pickup and delivery client, there's no need to ever call for a pickup. We'll stop by automatically. Rain or shine.

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What if I don't have cleaning on a regular basis?

That's okay. If you feel that your current needs do not dictate regularly scheduled service, you may find our "on call" service more suitable. If you're an "on call" client, all you have to do is call us before 9:00 am when you have a pickup. And we'll call on you.

Here's an example: say you're a Wednesday "on call" client and you've got cleaning to pickup. Just call us prior to 9:00 am Wednesday. We'll take it from there!

Please note that we do have a three piece dry cleaning minimum for "on call" pickups.

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What if I leave town for a brief or extended period of time?

No problem. All we ask is that you contact us. Tell us when you're leaving and when to recommence service. If your return date is uncertain, let us know that. Then just call when you return.

For your convenience, our pickup and delivery service line (480-998-8266) is open 24 hours a day, 7 days a week. This way you can call whether you're in Phoenix (Arizona), Phoenixville (Pennsylvania) or Phenix City (Alabama).

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Do you offer a full range of services to pickup and delivery clients?

Yes.

With the exception of personal fittings for alterations, there's no service offered in-store that's not available on a pickup and delivery basis. For a comprehensive list of our specialized fabricare services, please click here.

Got an unusual request? Just call us. If it involves the restoration, cleaning, finishing, preservation or repair of a textile, we can probably help.

Do you charge extra for your pickup and delivery service?

No.

Local pickup and delivery clients pay the same price paid by local in-store clients and nationwide clean by mail clients.

Please note that we do reserve the right to add a small monthly surcharge in the event delivery costs escalate due to factors beyond our control. Such as an unexpected (and hopefully temporary) increase in gas prices.

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Do you charge a membership fee?

No.

There's no membership fee for our pickup and delivery service.

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Is there a minimum monthly expenditure target for a pickup and delivery client?

Yes and no.

There's no defined minimum monthly expenditure target for pickup and delivery clients. That having been said, we do review all accounts over time to assess the economic viability of service.

Typically, we take into account factors such as the number of visits to your residence during any month, the revenue generated by those visits, your geographical location, and the split between drycleaning, shirt laundry, tailoring, household textiles, and other services.

Economic viability of service is, for the most part, predicated on the volume of drycleaning. As such, we do require that each of our delivery clients be a drycleaning client. We regret that we are unable to provide free pickup and delivery service for shirt laundry only clients.

Please remember that for "on call" pickup and delivery clients, we do have a three piece drycleaning minimum for each pickup.

What's your turnaround time?

Our normal turnaround time is one week on regular drycleaning, shirt laundry and household textiles.

If you're a pickup and delivery client with a once a week pickup/delivery schedule, say every Monday, we'll pick up on a Monday and deliver the following Monday.

If you're a pickup and delivery client with a twice a week pickup/delivery schedule, say Monday/Thursday, we'll pickup and deliver twice a week. Monday's pickup will be delivered on the following Monday; Thursday's pickup on the following Thursday.

Generally, one week.

Do you provide bags for my cleaning?

Yes.

When you first sign up for our pickup and delivery service, we'll provide you with two nylon bags. Each bag has a laminated tag with your name, service address and account number, as well as certain shirt laundry preferences. Details of all other personal preferences are maintained in our RAVEtrac computer system.

And because we return your bag with each completed order, you'll always have one bag in your possession to gather articles for the next pickup.

Need more bags? Just call our pickup and delivery service line (480-998-8266).

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Do I need to keep track of the items I send in for cleaning?

No.

The vast majority of our pickup and delivery clients do not keep track of the items they send in for cleaning. Nonetheless, we recommend that you do. And it's so easy when you use our self-carbonated pickup tickets. Put the white original in your bag. Keep the yellow copy for your records.

This important record keeping form allows you to have a clear record of all items entrusted to our care, rather than guessing.

It's fast and simple - very much like a valet slip in a hotel. Would you stuff 5 or 10 items in a hotel laundry bag (perish the thought!) without keeping a listing or piece count? Of course not!

Please remember that it's best to itemize each item you're sending in. But merely entering your name, date and the total number of pieces you're sending in will suffice.

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Do I need to separate drycleaning from shirt laundry?

No.

We'll use our best judgement when we open your bag at our fabricare facility.

Our judgement is based, amongst other things, on the article's care label, fabric, fabric texture, fabric construction, buttons, color, dye, trim, stains, and the like.

On the other hand, if you have a specific garment you want treated in a specific manner (such as a request to restore a greyed or yellowed linen blazer to its original splendor, or to dryclean a specific shirt instead of laundering it), just indicate your preference on your pickup ticket. Or on a note placed in your bag. Or just pin a note on the appropriate article.

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How do I communicate any special instructions to you?

Just indicate those instructions on your pickup ticket. Or on a note placed in your bag. Or just pin a note on the appropriate article. We'll process your order accordingly.

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Do I have to be at home when your delivery representative arrives?

No.

In fact, we prefer not to disturb you.

Just leave your bag at a designated point - a hook near your front door; a hook on your rear patio; a hook or closet in your garage, guest house, home office, pool change room, or similar location. We'll always return your completed order to that same point.

When selecting a pickup and delivery point please choose one that's protected from the elements (sun, wind, rain, etc.). One that's protected from any irrigation system. And one that's not visible from the street.

There's one other possibility. If there's always someone such as a housekeeper at home, we can ring the front door or service entrance bell. If you select this alternative approach, we suggest that you, nevertheless, designate a pickup and delivery point as a back up -- just in case no one's home when we arrive.

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I'm concerned about my clothes being stolen. Has this ever happened?

No.

Probably because clothing has little immediate resale value and it's difficult to convert clothing into quick cash.

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Are your delivery representatives bonded and insured?

Yes.

All our delivery representatives are fully bonded. And all your garments and household textiles are fully insured in accordance with insurance industry guidelines while in our possession.

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Can we agree on a specific time your delivery representative will pickup and deliver?

We're sorry, but we are unable to agree on a specific time or specific time window your delivery representative will arrive at your residence.

You see our pickup and delivery service is a free service. And to continue to offer this free service, we must control our delivery costs. Our delivery costs are, in turn, primarily influenced by two factors: our ability to get in and out of your residence in the shortest possible time, and, second, our ability to fit you into our existing route schedule in the most efficient manner.

So, if we were to agree to a specific time or specific time window, we'd have to add a surcharge to your bill every time we visit you. And that's something we'd rather not do.

Although some of our clients have questioned our reluctance to agree to a specific time or time window for pickup and delivery, most understand that smooth, uninterrupted travel on the streets of metro Phoenix is not what it used to be ten or fifteen years ago. Traffic problems caused by road construction, vehicular congestion, wet weather conditions, emergencies, and a host of other disruptions make precise pickup and delivery times a remote possibility at best.

That having been said, we'll do our best to comply with service time preferences of the "no later than" variety. Such as a request to arrive no later than 4:00 pm (when your housekeeper leaves), no later than 5:00 pm (because your gated community does not admit service vehicles after 5:00 pm), or no later than 5:30 pm (the time your office closes).

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Do you pickup and deliver from offices?

Yes. But mostly no.

Quite frankly, we prefer to pickup and deliver from your residence. That way you don't have to lug your bag to the office and drag your cleaning back home.

That's not to say we won't consider pickup and delivery from your office. For example, if your residence is in a zip code currently not served by us, we'd consider pickup and delivery at your office - provided it has hours of operation consistent with our route schedule, and permits our delivery representative to get in and out quickly (without having to negotiate security, ask receptionists to page you, and the like).

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Do I need to leave payment every time you make a delivery?

No.

That's because every pickup and delivery client has their own RAVEcharge Client Account.

It works like this: Every time we make a delivery we'll charge your service order ticket directly to your account. This way there's no check to write, credit card authorization to receive, or cash to dig for.

As regards payment, we'll ask you to select one of two payment options when you complete your RAVEcharge Client Account application: we can either bill you on open account or charge the accumulated balance on your account to a credit card. We accept American Express, Discover, Mastercard and Visa.

Please remember that your RAVEcharge Client Account is an account of convenience, not a revolving credit account. So if you choose to be billed on open account, we'd appreciate if you would mail your check prior to the 10^th of each month.

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Do I have to tip your delivery representatives?

No.

Our delivery representatives do not expect, nor do they accept tips every time they visit your residence.

On the other hand, should you wish to reward your delivery representative in any way for a job well done, we're sure your representative would appreciate your kind gesture.

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Do you offer corporate accounts?

Yes.

We offer four types of accounts - individual accounts, unincorporated business accounts, privately-held corporate accounts and publicly-held corporate accounts.

Unincorporated business accounts and privately-held corporate accounts work like this: the account is set up in your personal name. Then, at the end of each month, we "convert" the account by substituting a business or corporate name and address for your name and address on your month end statement.

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Do you send out monthly statements?

Yes.

At the close of business each month, we'll send you a computer generated statement. It'll reflect all charges to your account, any payments received by us, and the balance due.

Of course, if you elect to charge the balance to one of your credit cards, the statement will reflect a zero balance due. And the credit card receipt will be attached to your statement.

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Do I need to complete any paperwork before your delivery representative picks up my first order?

Yes.

We do ask that you complete and submit your RAVEcharge Client Account Application form and your Personal Preference Profile form with the pickup of your first order.

Please note that all sections of your RAVEcharge Client Account Application form marked "required information" must be completed in order for us to process your application.

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What happens on the first pickup?

Just place your cleaning in a large plastic bag (tagged "RAVE") and leave the bag at the pickup and delivery point. Please put your completed RAVEchange Client Account Application form and your Personal Preference Profile form in the bag.

When your delivery representative arrives, he'll transfer your cleaning into one of our nylon bags. Then he'll ring the doorbell to introduce himself. If no one's home, he'll leave the second nylon bag at the designated pickup and delivery point.

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What happens if an order is incomplete?

At RAVE FabriCARE, we pride ourselves on the care we take with your garments and household textiles as well as on the accuracy of your completed orders. On occasion, however, we may still be working on one or more pieces in your order on delivery date. For example, a garment in that order may have a particularly stubborn stain. Or a garment may require a time consuming repair.

In this case we'll deliver the order even though it's incomplete. And to let you know we haven't overlooked the missing piece, we'll attach a special form to your service order ticket. The form will identify the item held back, the reason for the hold back, and the date when we expect to return that item.

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What do I do if I have a question regarding the status of an order?

Just call our pickup and delivery service line (480-998-8266). Or e-mail us. One of our FabriCARE consultants will be pleased to answer any questions you may have.

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What do I do if I have a question about or problem with an order you've delivered?

Please call our pickup and delivery service line (480-998-8266). Or e-mail us. One of our FabriCARE consultants should be able to answer your question or resolve your problem, either immediately or by return call or e-mail.

Alternatively, they may refer your question or problem to a member of management for followup. In either case, you can expect a prompt reply.

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What if I have a question about an invoice or about my monthly statement?

Just call our pickup and delivery service line (480-998-8266). Or e-mail us. One of our FabriCARE consultants will be pleased to answer any questions you may have.

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How do I change my personal account information and/or my cleaning preferences?

Just call our pickup and delivery service line (480-998-8266). Or e-mail us. We'll make the necessary changes to your bag tags and to our RAVEtrac computer system.

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How do you protect my personal information, including my credit card information?

All information about you, your credit cards and your personal preferences is secured through physical, electronic and procedural safeguards.

Our privacy guarantee to you is simple: we'll restrict access to your information only to those who need it to carry out their business functions. And we'll never sell, rent or share your information with anyone.

Do you recycle hangers, plastic and tissue?

Yes.

All hangers, plastic and tissue returned to us is collected by a local recycling company.

Unlike ordinary cleaners, we don't reuse these materials ourselves. And the reason is obvious: simple hygiene dictates that it would be completely inappropriate to package your garments and household textiles -- garments and household textiles that have just been cleaned, sanitized and deodorized -- using materials that have not been constantly under our control.

Should you wish to recycle your hangers, plastic and tissue, please place them in a separate bag and leave that bag next to your blue nylon bag for pickup.

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How do you handle holidays?

We're closed on all major holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Years Day. There's no pickup or delivery on those days.

These holidays will disrupt our regularly scheduled service in the following way: Say Memorial Day is observed on a Monday. There'll be no pickup or delivery that day. So if you're a Monday only pickup and delivery client, it'll be two weeks between pickup and delivery (unless you call to schedule an alternative, one-time pickup and delivery date, say on the following Thursday).

Similarly, say Thanksgiving falls on a Thursday. There will be no pickup or delivery service on the Thursday and Friday. So if you're a Thursday or Friday pickup and delivery client, the next pickup and delivery will be made the following Monday and Tuesday respectively.

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Do you close for an annual vacation?

Yes.

We close for one week in August each year. Of course, we'll always give you ample advance notice.

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Nationwide Clean By Mail

What is nationwide clean by mail?

Our nationwide clean by mail service is designed for individuals who live outside the Phoenix metro area. And who can't find a true quality drycleaner in their local area to whom they can entrust their designer, high fashion, specialty or couture garments and fine household textiles with complete confidence.

So even if you're beyond the reach of our local pickup and delivery service, we're still within your reach. That's because our nationwide clean by mail service ships throughout the United States, Canada and Mexico.

The following services are perfectly suited for our nationwide clean by mail service:

DrycleaningWetcleaningGarment Restoration
Chemically-sensitive Cleaning
Knit Blocking & St. John Knits
Couture Garments
Specialty Garments
Ties & Scarves
Formal Wear
Equestrian Wear
Gown Cleaning and Preservation
Theatrical Costumes
Vintage Garments
Heirloom, Antique & Museum Pieces
Shirt Laundry
Repair & Alterations
Reweaving
Fine Bed & Table Linens
Pillow Renovation
Household Textiles
Textile Art
Suede, Leather & Fur
Purses & Handbags

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Do you serve international clients?

We regret that, at this time, we are not able to return service orders internationally, but we hope to be able to do so in the near future.

However, if you're an international client with a service address (business or residential) in the United States, Canada or Mexico, we can still help. You can ship your garments to us from outside the United States (we suggest DHL, FedEx or UPS, not Post Office) with a request that we ship the completed order to your designated address in the United States, Canada or Mexico.

The procedure to be followed is identical to that followed by residents of the United States, Canada or Mexico.

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Briefly, how does your nationwide clean by mail work?

Just ship your garments and household textiles to us, with any special instructions, by DHL, FedEx, Post Office or UPS. We'll clean and finish them to our highest standards. Then we'll double bag them (two extra wide poly bags on each garment), carefully pack them in our custom-made flat or upright shipping containers with plenty of tissue paper, and return them to you promptly.

For information on the specific procedures involved, please click here.

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What's the turnaround time?

Our typical turnaround time from the date we receive your shipment is as follows:

Garments: 5 working days
Bridal and other ceremonial and sentimental gowns and garments: 4 - 8 weeks
Fine bed and table linens: 5 working days
Bed pillows: 2 working days

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Is there a minimum service order?

There is no minimum service order.

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Do you charge extra for shipping containers?

Yes. We add a shipping container charge to each order. The shipping container charge will vary according to the size, number and type of items being shipped. Some orders may require more than one shipping container.

As a guide, we use the following shipping containers:

Multi-depth containers: 24"L x 16"W x 6"H or 8"H or 10"H or 12"H $ 6.00
Tombstone-shaped containers: 2" depth 7.00
Tombstone-shaped containers: 4" depth 10.00
Flat containers: 36"L x 24"W x 4"H or 6" H 8.00
Wardrobe containers: 25.00
Bridal gown container: 40.00

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Do you charge extra for packing?

Yes. We add a packing charge to each order according to the following schedule:

Orders under $100: $15.00
Orders $100 to $250: $7.50
Orders over $250: $0

We do not add a packing charge for:

Orders comprising shirt laundry only.

All shirts processed by our Jermyn Street Shirtcare division that are going to be shipped to a client are always hand-folded and are individually inserted into a heavy gauge poly bag with a "built in cushion of air."

Orders comprising bed pillows only.

All bed pillows processed by our White Knight Pillowcare division that are going to be shipped to a client are always individually inserted into a heavy gauge poly bag.

Orders comprising bridal gowns only.

All bridal gowns processed by our Museum Quality Gowncare division that are going to be shipped to a client are always individually packed in their own archival storage chest.

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What about insurance?

All shipments are insured for $100. Additional insurance is available at the rate of $0.50 per $100 of value.

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Do you charge extra for shipping?

Yes. Shipping charges from carriers such as DHL, FedEx or UPS are charged at our actual cost.

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Do you charge extra for your nationwide clean by mail service?

No. Our nationwide clean by mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Unlike ordinary cleaners, we do not add a 3% to 6% environmental surcharge to each service order, and there is no sales tax on drycleaning and related services in Arizona.

Your total service order charge will comprise the following:

Service charges
Shipping container(s) charge
Handling fee, if any
Shipping charge
Insurance charge, if any.

The service charge for each item in your service order will be individually itemized on one or more invoices. The shipping container(s) charge, handling fee (if any), shipping charge, and insurance charge (if any) will appear on a separate invoice.

What methods of payment do you accept?

We accept American Express, Discover, Visa and Mastercard.

We regret but we are unable to accept COD service orders.

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What shipping carriers and methods are available?

We normally ship DHL Ground. If you prefer an alternative carrier (e.g FedEx) and/or an alternative method (e.g. 3 Day Air), please provide us with the details when you complete your Service Order Form.

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What if I have my own personal or business shipping account?

Many of our nationwide clean by mail clients have their own personal or business shipping account. If you would like us to use your personal or business account, please provide us with the details when you complete your Service Order Form. Obviously, there would be no shipping charges added to your service order charge in this case.

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What do I do if I have a question about the status of an order?

To check on the status of your order or to provide us with any supplemental instructions, please call toll free 1.800.469-6776.

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