Turnaround
What's your turnaround
time?
Why's your turnaround time 5
days? Why don't you operate like ordinary cleaners?
What's your turnaround time?
Our normal turnaround time is one week on regular drycleaning,
shirt laundry and household textiles.
Here's an example: if you drop off your cleaning at our
fabricare facility on a Monday, your order will be ready for pickup
on the following Monday.
If you're a pickup and delivery client with a once a week
pickup/delivery schedule, say every Monday, we'll pick up on a
Monday and deliver the following Monday.
If you're a pickup and delivery client with a twice a week
pickup/delivery schedule, say Monday/Thursday, we'll pickup and
deliver twice a week. Monday's pickup will be delivered on the
following Monday; Thursday's pickup on the following Thursday.
Generally, one week.
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Why's your turnaround time 7 days?
Why don't you operate like ordinary cleaners?
Why can't you drop off your cleaning on a Monday by 9:00 and
pick it up that same day at 5:00? Or at the latest by 5:00 on the
following day? Why can't we pick up your cleaning on day 1 (say a
Monday) and deliver it on day 3 (say a Thursday)? And pick up your
cleaning on day 1 (say a Thursday) and deliver on day 4 (say a
Monday)?
Because we don't -- and won't -- produce what drycleaning
industry experts call "bang and hang cleaning" or "ordinary
cleaning."
Bang and hang cleaning or ordinary cleaning essentially involves
tossing your cleaning into a machine, banging it out on a press,
stuffing it in a bag, and cramming it onto a conveyor/holding rack
or shuttling it out the door. Believe it or not, this is
standard operating procedure at the vast majority
of ordinary cleaners, including those offering pickup and delivery
service.
If you don't believe this scenario, examine, for example, what
happens to your cleaning that's picked up on a Thursday and
delivered on a Monday by ordinary cleaners.
In all probability, those articles are "tagged" on Thursday
evening or Friday morning. "Cleaned", "pressed" and "bagged" on
Friday. This way they're "right and ready" to be delivered on
Monday. (The same principle applies to cleaning picked up on a
Friday and delivered on a Tuesday.)
Just think about that for a second. That's nothing less than
same day, or at the very best, next day
service!
Given this scenario, would you knowingly subject your
fine garments -- especially your designer, high fashion, specialty
and couture garments -- to same day or next day service
cleaning?
Of course not!
So here's our dilemma: we can either focus all our resources on
consistently producing the finest cleaning in Arizona, or we can
deliver the same bang and hang cleaning offered by over four
hundred ordinary cleaners in the Valley.
In a hectic world of same day and next day service cleaning,
you can take comfort in the fact that we take the time to
do it right. Because when it comes to caring for your fine
garments and household textiles, faster isn't better. Never
has been. Never will be.
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