We provide extraordinary care for fine
garments & household textiles
With today's busy lifestyles, there never seems enough time to
get things done. So we make caring for your fine garments and
household textiles as close as your front door. Consider the added
convenience of RAVE FabriCARE's free pickup and delivery
service -- regularly scheduled or on call -- at your
We make it real easy using a combination of
nylon bags, self-carbonated pickup tickets, monthly charge account,
and designated pickup and delivery point. This way you never have
to be at home to receive service. All at no extra
Sign up for our once or twice weekly pickup and delivery
service, either as a "regularly-scheduled" or "on call" client by
completing and submitting the following contact information:
Upon receipt, we'll call you to initiate service.
We have a dedicated pickup and delivery service number:
You can always reach one of our Fabricare Consultants Monday
through Friday (7:00 am to 6:00 pm) and Saturday (8:00 am to 3:00
pm; or 8:00 am to 1:00 pm on major holiday weekends). Or you can
leave a message 24 hours a day, 7 days a week, if no one is
available to take your call personally.
At RAVE FabriCARE, we currently provide service
to the following zip codes:
Carefree - 85377
Cave Creek - 85331
Fountain Hills - 85268
Paradise Valley - 85253
Phoenix - 85003, 85014, 85023, 85008, 85016, 85028, 85012, 85018,
85032, 85013, 85020, 85050
Scottsdale - 85250, 85258, 85251, 85259, 85254, 85260, 85255,
At RAVE FabriCARE, we're continuously expanding our
service area. In the first quarter of 2008, we will be
expanding our pickup and delivery service to selected areas in
Ahwatukee, Chandler, Gilbert, Litchfield Park, Mesa and
Tempe. If you reside in any of these areas, please let us
know of your interest. This way we'll be able to contact you as
soon as we expand service into your area.
Our pickup and delivery service operates on a Monday to Friday
basis within the zip codes we serve. We offer once a week or twice
a week regularly scheduled service. Please note that in certain zip
codes we currently offer service only once a week.
The location of your residence and the average number of
articles you expect to clean on a monthly basis will, for the most
part, determine whether your pickup and delivery schedule is once
or twice a week.
If you choose to become a regularly scheduled pickup and
delivery client, there's no need to ever call for a pickup. We'll
stop by automatically. Rain or shine.
Our pickup and delivery service operates on a Monday to Friday
basis within the zip codes we serve. If you feel that your current
needs do not dictate regularly scheduled service, you might find
our "on call" service more suitable. If you're an "on call" client,
all you have to do is call us before 9:00 am when you have a
pickup. And we'll call on you.
Here's an example: say you're a Wednesday "on call" client and
you've got cleaning to pickup. Just call us prior to 9:00 am
Wednesday. We'll take it from there!
Please note that we do have a three piece dry cleaning
minimum for "on call" pickups.
If you're going to be away for a brief or extended period of
time, all we ask is that you contact us. Tell us when you're
leaving and when to recommence service. If your return date is
uncertain, let us know that. Then just call when you return.
For your convenience, our pickup and delivery service line
(480-998-8266) is open 24 hours a day, 7 days a week. This way you
can call whether you're in Phoenix (Arizona), Phoenixville
(Pennsylvania), or Phoenix City (Alabama).
With the exception of personal fittings for alterations, there's
no service offered in-store that's not available on a pickup and
delivery basis. For a comprehensive list of our specialized
fabricare services, please click here.
Got an unusual request? Just call us. If it involves the
restoration, cleaning, finishing, preservation or repair of a
textile, we can probably help.
Local pickup and delivery clients pay the same price paid by
local in-store clients and nationwide clean by mail clients.
Please note that we do reserve the right to add a small monthly
surcharge in the event delivery costs escalate due to factors
beyond our control. Such as an unexpected (and hopefully temporary)
increase in gas prices.
There's no membership fee for our pickup and delivery
We do not have a minimum monthly expenditure target for pickup
and delivery clients. That having been said, we do review all
accounts over time to assess the economic viability of service.
Typically, we take into account factors such as the number of
visits to your residence during any month, the revenue generated by
those visits, your geographical location, and the split between
drycleaning, shirt laundry, tailoring, household textiles, and
Economic viability of service is, for the most part, predicated
on the volume of drycleaning. As such, we do require that
each of our delivery clients be a drycleaning client. We
regret that we are unable to provide free pickup and
delivery service for shirt laundry only clients.
Please remember that for "on call" pickup and delivery clients,
we do have a three piece drycleaning minimum for
Our normal turnaround time is one week on regular drycleaning,
shirt laundry and household textiles.
If you're a pickup and delivery client with a once a week
pickup/delivery schedule, say every Monday, we'll pick up on a
Monday and deliver the following Monday.
If you're a pickup and delivery client with a twice a week
pickup/delivery schedule, say Monday/Thursday, we'll pickup and
deliver twice a week. Monday's pickup will be delivered on the
following Monday; Thursday's pickup on the following Thursday.
Generally, one week.
When you first sign up for our pickup and delivery service,
we'll provide you with two nylon bags. Each bag has a laminated tag
with your name, service address and account number, as well as
certain shirt laundry preferences. Details of all other personal
preferences are maintained in our RAVEtrac computer system.
And because we return your bag with each completed order, you'll
always have one bag in your possession to gather articles for the
Need more bags? Just call our pickup and delivery service line
The vast majority of our pickup and delivery clients do not keep
track of the items they send in for cleaning. Nonetheless, we
recommend that you do. And it's so easy when you use our
self-carbonated pickup tickets. Put the white original in
your bag. Keep the yellow copy for your records.
This important record keeping form allows you to have a clear
record of all items entrusted to our care, rather than
It's fast and simple - very much like a valet slip in a hotel.
Would you stuff 5 or 10 items in a hotel laundry bag (perish the
thought!) without keeping a listing or piece count? Of course
Please remember that it's best to itemize each item you're
sending in. But merely entering your name, date and the total
number of pieces you're sending in will suffice.
If there is a discrepancy between the number of pieces in your
bag and number of pieces on the self-carbonated pickup tickets,
we'll contact you immediately. In the absence of a self-carbonated
pickup ticket, our final count must be accepted as definitive.
You do not have to separate your drycleaning from shirt laundry.
We'll use our best judgement when we open your bag at our fabricare
Our judgement is based, amongst other things, on the article's
care label, fabric, fabric texture, fabric construction, buttons,
color, dye, trim, stains, and the like.
On the other hand, if you have a specific garment you want
treated in a specific manner (such as a request to restore a greyed
or yellowed linen blazer to its original splendor, or to dryclean a
specific shirt instead of laundering it), just indicate your
preference on your pickup ticket. Or on a note placed in your bag.
Or just pin a note on the appropriate article.
If you have any special instructions for us, just indicate those
instructions on your pickup ticket. Or on a note placed in your
bag. Or just pin a note on the appropriate article. We'll process
your order accordingly.
You do not have to be at home when your
delivery representative arrives. In fact, we prefer not to disturb
Just leave your bag at a designated point - a hook near your
front door; a hook on your rear patio; a hook or closet in your
garage, guest house, home office, pool change room, or similar
location. We'll always return your completed order to that same
When selecting a pickup and delivery point please choose one
that's protected from the elements (sun, wind, rain, etc.). One
that's protected from any irrigation system. And one that's not
visible from the street.
There's one other possibility. If there's always
someone such as a housekeeper at home, we can ring the front door
or service entrance bell. If you select this alternative approach,
we suggest that you, nevertheless, designate a pickup and delivery
point as a back up -- just in case no one's home when we
All our delivery representatives are fully bonded. And all your
garments and household textiles are fully insured in accordance
with insurance industry guidelines while in our possession.
We're sorry, but we are unable to agree on a specific time or
specific time window your delivery representative will arrive at
You see our pickup and delivery service is a free
service. And to continue to offer this free service, we
must control our delivery costs. Our delivery costs are, in turn,
primarily influenced by two factors: our ability to get in and out
of your residence in the shortest possible time, and, second, our
ability to fit you into our existing route schedule in the most
So, if we were to agree to a specific time or specific time
window, we'd have to add a surcharge to your bill every time we
visit you. And that's something we'd rather not do.
Although some of our clients have questioned our reluctance to
agree to a specific time or time window for pickup and delivery,
most understand that smooth, uninterrupted travel on the streets of
metro Phoenix is not what it used to be ten or fifteen years ago.
Traffic problems caused by road construction, vehicular congestion,
wet weather conditions, emergencies, and a host of other
disruptions make precise pickup and delivery times a remote
possibility at best.
That having been said, we'll do our best to comply with service
time preferences of the "no later than" variety. Such as a request
to arrive no later than 4:00 pm (when your housekeeper leaves), no
later than 5:00 pm (because your gated community does not admit
service vehicles after 5:00 pm), or no later than 5:30 pm (the time
your office closes).
We've always been reluctant to provide pickup and delivery
service at the office. Quite frankly, we prefer to pickup and
deliver from your residence. That way you don't have to lug your
bag to the office and drag your cleaning back home.
That's not to say we won't consider pickup and delivery from
your office. For example, if your residence is in a zip code
currently not served by us, we'd consider pickup and delivery at
your office - provided it has hours of operation consistent with
our route schedule, and permits our delivery representative to get
in and out quickly (without having to negotiate security, ask
receptionists to page you, and the like).
You do not have to leave or mail in payment every time we make a
delivery. That's because every pickup and delivery client has their
own RAVEcharge Client Account.
It works like this: Every time we make a delivery we'll charge
your service order ticket directly to your account. This way
there's no check to write, credit card authorization to receive, or
cash to dig for.
As regards payment, we'll ask you to select one of two payment
options when you complete your RAVEcharge Client Account
application: we can either bill you on open account or charge the
accumulated balance on your account to a credit card. We accept
American Express, Discover, Mastercard and Visa.
Please remember that your RAVEcharge Client Account is an
account of convenience, not a revolving credit account. So if you
choose to be billed on open account, we'd appreciate if you would
mail your check prior to the 10th of each month.
Our delivery representatives do not expect, nor do they accept
tips every time they visit your residence.
On the other hand, should you wish to reward your delivery
representative in any way for a job well done, we're sure your
representative would appreciate your kind gesture.
We offer four types of accounts - individual accounts,
unincorporated business accounts, privately-held corporate accounts
and publicly-held corporate accounts.
Unincorporated business accounts and privately-held corporate
accounts work like this: the account is set up in your personal
name. Then, at the end of each month, we "convert" the account by
substituting a business or corporate name and address for your name
and address on your month end statement.
At the close of business each month, we'll send you
a computer generated statement. It'll reflect all charges to your
account, any payments received by us, and the balance due.
Of course, if you elect to charge the balance to one of your
credit cards, the statement will reflect a zero balance due. And
the credit card receipt will be attached to your statement.
You do not have to complete any paperwork in advance of our
first telephonic contact.
However, we do ask that you complete and submit your
RAVEcharge Client Account Application form and
your Personal Preference Profile form with the
pickup of your first order.
Please note that all sections of your RAVEcharge Client Account
Application form marked "required information" must be completed in
order for us to process your application.
To prepare for your first pickup, just place your cleaning,
your RAVEcharge Client Account Application form
and your Personal Preference Profile form in a large
plastic bag (tagged RAVE) and leave the bag at your selected pickup
and delivery point .
When your delivery representative arrives, he'll transfer your
cleaning into one of our nylon bags. Then he'll ring the doorbell
to introduce himself. If no one's home, he'll leave the second
nylon bag at the selected pickup and delivery point.
At RAVE FabriCARE, we pride ourselves on the care we take with
your garments and household textiles as well as on the accuracy of
your completed orders. On occasion, however, we may still be
working on one or more pieces in your order on delivery date. For
example, a garment in that order may have a particularly stubborn
stain. Or a garment may require a time consuming repair.
In this case we'll deliver the order even though it's
incomplete. And to let you know we haven't overlooked the missing
piece, we'll attach a special form to your service order ticket.
The form will identify the item held back, the reason for the hold
back, and the date when we expect to return that item.
To check on the status of an order, just call our pickup and
delivery service line (480-998-8266). Or e-mail us. One of our
fabricare consultants will be pleased to answer any questions you
If you have a question about or problem with an order delivered
to you, please call our pickup and delivery service line
(480-998-8266). Or e-mail us. One of our fabricare consultants
should be able to answer your question or resolve your problem,
either immediately or by return call or e-mail.
Alternatively, they may refer your question or problem to a
member of management for followup. In either case, you can expect a
If you have a question about an invoice or about your monthly
statement, just call our pickup and delivery service line
(480-998-8266). Or e-mail us. One of our fabricare consultants will
be pleased to answer any questions you may have.
If you wish to change any of your personal account information
and/or personal preferences, just call our pickup and delivery
service line (480-998-8266). Or e-mail us. We'll make the necessary
changes to your bag tags and to our RAVEtrac computer system.
All information about you, your credit cards and your personal
preferences is secured through physical, electronic and procedural
Our privacy guarantee to you is simple: we'll restrict access to
your information only to those who need it to carry out their
business functions. And we'll never sell, rent or share
your information with anyone.
All hangers, plastic and tissue returned to us is collected by a
local recycling company.
Unlike ordinary cleaners, we don't reuse these materials
ourselves. And the reason is obvious: simple hygiene dictates that
it would be completely inappropriate to package your
garments and household textiles -- garments and household
textiles that have just been cleaned, sanitized and deodorized --
using materials that have not been constantly under our
Should you wish to recycle your hangers, plastic and tissue,
please place them in a separate plastic bag and leave that bag
next to your blue nylon bag for pickup.
We're closed on all major holidays: Memorial Day, July 4th,
Labor Day, Thanksgiving Day, Christmas Day and New Years Day.
There's no pickup or delivery on those days.
These holidays will disrupt our regularly scheduled service in
the following way: Say Memorial Day is observed on a Monday.
There'll be no pickup or delivery that day. So if you're a Monday
only pickup and delivery client, it'll be two weeks between pickup
and delivery (unless you call to schedule an alternative, one-time
pickup and delivery date, say on the following Thursday).
We close for one week in August each year. Of course, we'll
always give you ample advance notice.
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