Conveniences

Nationwide Clean By Mail Service

United States, Canada and Mexico

Do you live outside the Phoenix metro area? Can't find a true quality drycleaner in your local area to whom you can entrust your designer, high fashion, specialty or couture garments and fine household textiles with complete confidence?

That's no problem. We're, literally, right on your doorstep.

At RAVE FabriCARE, we specialize in designer, high fashion, specialty and couture garments as well as in fine household textiles. And even if you're beyond the reach of our local pickup and delivery service, we're still within your reach. That's because our nationwide clean by mail service ships throughout the United States, Canada and Mexico.

The following services are perfectly suited for our nationwide clean by mail service:

  • Drycleaning
  • Wetcleaning
  • Garment Restoration
  • Chemically-sensitive Cleaning
  • Knit Blocking & St. John Knits
  • Couture Garments
  • Specialty Garments
  • Formal Wear
  • Equestrian Wear
  • Gown Cleaning and Preservation
  • Theatrical Costumes
  • Vintage Garments
  • Heirloom, Antique & Museum Pieces
  • Shirt LaundryRepair & Alterations
  • Reweaving
  • Fine Bed & Table Linens
  • Pillow Renovation
  • Household Textiles
  • Textile Art
  • Suede, Leather & Fur
  • Purses & Handbags

Shipping Your Garments and Household Textiles To Us

Use our nationwide clean by mail service to ship your fine garments and household textiles to us. It's so easy.

Turnaround

Our typical turnaround time is as follows:

Garments 5 Working Days
Bridal and other ceremonial
and sentimental gowns
and garments 4 - 8 Weeks
Fine bed and table linens 5 Working days
Bed pillows 2 Working days
Other household textiles 5 Working days

Heavily soiled or stained items may require a slightly longer processing time-frame.

Even though time is a critical ingredient to achieving optimum results, situations may arise where you need your items back in a shorter time-frame. Please ask about our Expedited Service.

Minimum Service Order

There is no minimum service order.

Shipping Container Charges

We add a shipping container charge to each order. The shipping container charge will vary according to the size, number and type of items being shipped. Some orders may require more than one shipping container.

As a guide, we use the following shipping containers:

Multidepth containers 24"L x 16"W x 6"H or
8"H or 10"H or 12"H $6.00

Tombstone-shaped containers 2" depth 7.00
Tombstone-shaped containers 4" depth 10.00
Flat containers 36"L x 24"W x 4"H or 6"H 8.00
Wardrobe containers 25.00

Packing Charges

We add a packing charge to each order according to the following schedule:

Orders under $100 $15.00
Orders $100 to $250 7.50
Orders over $250 0

We do not add a packing charge for:

  • Orders comprising shirt laundry only.

    All shirts processed by our Jermyn Street Shirtcare division that are going to be shipped to a client are always hand-folded and are individually inserted into a heavy gauge poly bag with a "built in cushion of air."
  • Orders comprising bed pillows only.

    All bed pillows processed by our White Knight Pillowcare division that are going to be shipped to a client are always individually packed into a heavy gauge poly bag.
  • Orders comprising bridal gowns only.

    All bridal gowns processed by our Museum Quality Gowncare division that are going to be shipped to a client are always individually packed in their own archival storage chest.

All garments are double bagged (two extra wide poly bags on each garment), stuffed with acid-free tissue and carefully packed in our flat or upright shipping containers.

Shipping Charges

Shipping charges from carriers such as DHL, FedEx or UPS are charged at our actual cost.

Insurance

All shipments are insured for $100. Additional insurance is available at the rate of $0.50ยข per $100 of value.

Total Charges

Our nationwide clean by mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Unlike ordinary cleaners, we do not add a 3% to 6% environmental surcharge to each service order

There is no sales tax on drycleaning and related services in Arizona.

Your total service order charge will comprise the following:

  • Service charges
  • Shipping container(s) charges
  • Packing charge, if any
  • Shipping charge
  • Insurance charge, if any.

The service charge for each item in your order will be individually itemized on one or more invoices. The shipping container(s) charge, packing charge (if any), shipping charge, and insurance charge (if any) will appear on a separate invoice.

Methods of Payment

We accept American Express, Discover, Visa and Mastercard.

We regret but we are unable to accept COD service orders.

Shipping Carriers and Methods

We normally ship DHL Ground. If you prefer an alternative carrier (e.g. FedEx or UPS) and/or an alternative method (e.g. 3 Day Air), please provide us with the details when you complete your service order form (see Procedure below).

Many of our nationwide clean by mail clients have their own personal or business shipping account. If you would like us to use your personal or business account, please provide us with the details when you complete your service order form (see Procedure below). Obviously, there would be no shipping charges added to your order charge in this case.

Order Status

To check up on the status of your order or to provide us with any supplemental instructions, please call toll free 1.800.469.6776, or email us at nationwide@ravefabricare.com.

International

We regret that, at this time, we are not able to return service orders internationally, but we hope to be able to do so in the near future.

However, if you're an international client with a service address (business or residential) in the United States, Canada or Mexico, we can still help. You can ship your garments and household textiles to us from outside the United States (we suggest DHL, FedEx or UPS, not Post Office) with a request that we ship the completed order to your designated address in the United States, Canada or Mexico.

The procedure to be followed is identical to that followed by residents of the United States, Canada or Mexico.

Procedure

Using our nationwide clean by mail service is so easy. Just follow these simple steps:

  1. Print and Complete

    Print and complete the RAVE FabriCARE Service Order Form.

    Please use the RAVE FabriCARE Service Order Form for all garments and household textiles other than:

    • Bridal gowns
    • Down and feather bed pillows
    • Bed and table linens
  2. All other household textiles contact us for more information
    You only have to complete the Service Order Form once. Once we have entered your personal details (name, addresses, telephone numbers, etc.) in our RAVEtrac computer system, you don't have to resubmit this form when you use this service on subsequent occasions. You should resubmit the form only if there is a change in any of the base information you originally provided.
  3. Print and Complete

    Print and complete the Personal Preference Profile Form.

    This form tells us your likes and dislikes. For example, how you like the feel of your cottons and linens. How you want us to hang your slacks, trousers and jeans. What your shirt laundry starch preference might be. How you want us to pack your fine bed and table linens. Etc.

    You only have to complete this form once. Once we have entered your personal preferences in our RAVEtrac computer system, you don't have to submit this form when you use this service on subsequent occasions. You should resubmit the form only if there is a change in any of the base information you originally provided.

  4. Print and Complete

    If you wish to provide us with a detailed inventory of the items you're sending in, print and complete the Inventory of Items Sent Form.

    The Inventory of Items Sent Form is optional. In the event no form is enclosed with your order, our descriptions and final counts must be accepted as definitive.

  5. Pack

    Pack your items in a sturdy shipping box. If you're shipping only one or two items, you can use the cardboard boxes or plastic pouches provided by various courier services.

    Make sure to include the Service Order Form and the Inventory of Items Sent Form (if you want to submit a detailed listing of the items sent).
    Tape the box securely.
    Ensure that the box is accurately addressed.

    All items must be completely dry. Please do not include any item that is not completely dry as mildew can form during transit.

  6. Ship

    Ship the box to:     RAVE FabriCARE
    8480 East Butherus Drive
    Scottsdale, AZ 85260

    1.800.469.6776

    RAVE FabriCARE assumes no responsibility for loss or damage to any item(s) in transit to us. RAVE FabriCARE assumes no responsibility for loss or damage to any item(s) in transit back to you, beyond the limit of carrier insurance.

  7. Confirm Arrival


    You'll receive a Service Order Received Confirmation by email within 24 hours of the receipt of your service order. Your Service Order Number will be included. We encourage you to save or print your Service Order Received Confirmation for your records.

    If your Service Order form does not include an email address, we'll call you.

  8. Confirm Return

    When we're ready to ship your service order, you'll receive a Service Order Shipping Confirmation by email, identifying:

    • The date shipped
    • The name of the carrier
    • The expected date of delivery
    • The tracking number
    • The total charged to your credit card or to your RAVEcharge Client Account for (1) services and (2) shipping container(s), packing, shipping and insurance.

    If your Service Order Form does not include an email address, we'll call you.

    RAVE FabriCARE will only bill your credit card or your RAVEcharge Client Account when your service order is ready to ship.

  9. Payment

    RAVE FabriCARE accepts American Express, Discover, Mastercard and Visa.

    If you're using our nationwide clean by mail service, the total dollar amount of your service order (excluding shipping container, handling, shipping and insurance charges) is calculated at the time your service order is entered into our RAVEtrac computer system. However, payment (i.e. transfer of funds) does not occur until the day your service order is ready to be shipped.

    If the amount to be charged on your credit card is declined for any reason, either on the day your service order is entered into our system, or on the day your service order is ready to be shipped, we'll contact you by email, telephone or postal mail.

    If a RAVEcharge Client Account has been previously set up for you, you may charge the total service cost to your RAVEcharge Client Account.

    We regret but we are unable to accept C.O.D. service orders.

RAVE FabriCARE - nationwide clean by mail