We provide extraordinary care for fine
garments & household textiles
Do you live outside the Phoenix metro area? Can't find a true
quality drycleaner/fabricare specialist in your local area to whom
you can entrust your bespoke, made-to-measure, designer, high
fashion, specialty or couture garments, fine household textiles,
and designer purses, handbags, wallets, backpacks and shoes
with complete confidence?
We can help.
At RAVE FabriCARE, we specialize in bespoke, made-to-measure,
designer, high fashion, specialty and couture garments, fine
household textiles, and designer handbags, purses, wallets,
backpacks and shoes. And, even if you're beyond the reach of our
pickup and delivery service, we're still within your
reach. Fact is, we're as close as your front door. That's because
our Nationwide Clean By Mail service ships throughout the
United States and Canada.
The following services are perfectly suited for our Nationwide
Clean By Mail service:
Shipping your fine garments and household textiles,
handbags and shoes to us is so easy. Here's the details
Our typical turnaround time is as follows:
Garments: 5 working days
Bridal and other ceremonial gowns and garments: 4-8 weeks
Fine bed and table linens: 5 working days
Household textiles: 5 working days
Bed pillows: 2 working days
Designer purses, handbags, wallets, backpacks and shoes: 3-4
Heavily soiled or stained items require a slightly longer
Even though time is critical to achieving optimum results,
situations may arise where you need your items back in a shorter
time-frame. Please ask about our Expedited Service.
There is no minimum service order.
We add a shipping container charge to each order. The shipping
container charge will vary according to the size, number and type
of items being shipped. Some orders may require more than one
As a guide, we use the following shipping containers:
(2) Vertical wardrobe box
We do not add a packing charge
to any order.
Here are some details relating to our
At RAVE FabriCARE, we normally ship
via UPS. On occasion, we ship via FedEx. If a
client wishes to use their own personal or business FedEx account
or UPSO (where the UPS cost is very high relative to the USPO
cost such as Hawaii or Puerto Rico).
Shipping charges from these carriers
are charged at our actual
If you prefer an
alternative carrier to UPS (e.g. FedEx or
USPO) and/or an alternative method
(e.g. 2 or 3 day air), please provide us with the details
when you complete your Service Order Form (see Procedure Section
Many of our Nationwide Clean By Mail
clients have their own personal or business shipping account. If
you would like us to use your UPS or FedEx personal or business
account, please provide us with the details when you complete your
Service Order Form (see Procedure Section below). In this case,
there would be no shipping charges added to your total charges.
A special note for Canadian
residents who wish to use their own personal or business
FedEx account and who ask us to ship via Ground Service: Due to the
relative absence of an efficient FedEx infrastructure for handling
personal effects shipped by Ground Service to Canada, we will NOT
ship Ground to Canada, using either our own FedEx account or your
personal or business FedEx account. ALL parcels shipped Ground to
Canada must ship UPS, using either our UPS account or your personal
or business UPS account.
All shipments are insured for $100 per
Additional insurance is available upon
request at a cost of $0.50 per $100 of value.
Once a shipping container has been
accepted by the carrier, RAVE FabriCARE cannot be held responsible
for the loss of that shipping container in transit or after
delivery to you by the carrier. In the event a shipping container
is lost in transit, RAVE FabriCARE will provide you with the
shipping details necessary to facilitate the filing by you of a
claim with the carrier.
Our nationwide clean by mail service
prices are identical to the prices you would pay if you were a
local in-store client or a local pickup and
Unlike ordinary cleaners, we do not
add a 3% to 6% environmental surcharge to any service
There is no sales tax on dry cleaning
and related services in Arizona.
Accordingly, your total service
order charge will comprise the following:
The service charge for each item in
your order will be individually itemized on one or more invoices.
The shipping container charge, Carrier shipping charge and
insurance charge (if any), will appear on a separate invoice.
We accept American Express, Discover,
Visa and Mastercard.
We regret but we are unable to accept
COD service orders.
To check up on the status of your
order or to provide us with any supplemental instructions (such as
a change in shipping address), please call toll free 1.800.469.6776
or email us at firstname.lastname@example.org.
We ship throughout the USA and
The procedure to be followed is
identical to that followed by USA residents with one exception: If
you are required to attach any type of Commercial Invoice or
Customs Declaration to your shipping box, you can avoid delays in
transit by describing the contents of your box as "USED PERSONAL
CLOTHING FOR CLEANING/NO COMMERCIAL OR RESALE VALUE" with a value
At this time, we only ship to
We regret that, we are not
able to return service orders to non-Canadian addresses,
but we hope to be able to do so in the near future.
However, if you're an international
client with a service address (business or residential) in the
United States or Canada, we can still help. You can ship your fine
garments, household textiles, designer purses, handbags, wallets,
backpacks and shoes to us from outside the United States (using a
carrier of your choice) with a request that
we ship the completed order to your designated address in
the United States or Canada.
Please note that we no longer ship to
APOs. While shipping our garment boxes to an APO using the services
of the USPO should be no different than shipping those same boxes
to Hawaii or Puerto Rico, there is one difference: the handling of
the garment boxes after delivery by the USPO to the APO. The net
result is damaged or crushed boxes being delivered to the client at
the final destination.
Using our nationwide clean by mail
service is so easy. Just follow these simple
1. Print and
complete the Service Order
Form and the Inventory
of Items Sent Form.
If you wish to provide us with a
detailed inventory of the items you're sending in, complete
the Inventory of Items Sent Form that's attached to the
Service Order Form.
Completing the Inventory of Items Sent
Form is optional. However, in the event no form is enclosed with
your order, our descriptions and final counts must be accepted as
2. Print and
complete the Personal Preference
These forms tell us your likes
and dislikes. For example, how you like the feel of your cottons
and linens. How you want us to hang your slacks, trousers and
jeans. What your shirt laundry starch preference might be. How you
want us to pack your fine bed and table linens. Etc.
You only have to complete this form
once. Once we have entered your personal preferences in our
RAVEtrac Computer System, you don't have to submit the form when
you use this service on subsequent occasiosns. You should resubmit
the form only if there has been a change in any of the
base information you originally provided.
8480 East Butherus Drive
Scottsdale, AZ 85260
RAVE FabriCARE assumes no responsibility for loss or damage to
any item(s) in transit to us. RAVE FabriCARE
assumes no responsibility for loss or damage to any item(s) in
transit back to you, beyond the limit of carrier
We'll confirm the receipt of your
service order by telephone or email within 48 hours of receipt.
If your Service Order Form does
not include an email address (which is important in order to
facilitate the tracking of your return shipment to you), we'll call
As soon as we process a shipping label
for your order, you'll receive a Service Order Shipping
Confirmation by email from UPS, identifying:
If your Service Order Form does not
include an email address, we'll call you.
RAVE FabriCARE will only bill your
credit card or your RAVEcharge Client Account (see Payment Section
below) when your service order is ready to ship.
accepts American Express, Discover, Mastercard and
We regret but we
are unable to accept C.O.D. service
If you're using our Nationwide Clean
By Mail Service, the total dollar amount of your service order
(excluding shipping container charges, carrier shipping charges and
insurance charges, if any, will be charged to your credit card
either on the day of shipment or within a few days of shipment. The
shipping container charges, carrier shipping charges and insurance
charges, if any, will be billed, on a separate invoice, either on
the day of shipment or within a few days of shipment.
If the amount to be charged on to your
credit card is declined for any reason, we'll contact you by email
If a RAVEcharge Client Account has
been previously set up for you, you may charge the total cleaning
and shipping cost to your RAVEcharge Client
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