We provide extraordinary care for fine
garments & household textiles
Do you live outside the Phoenix metro area? Can't find a true
quality drycleaner in your local area to whom you can entrust your
designer, high fashion, specialty or couture garments and fine
household textiles with complete confidence?
That's no problem. We're, literally, right on your doorstep.
At RAVE FabriCARE, we specialize in designer, high fashion,
specialty and couture garments as well as in fine household
textiles. And even if you're beyond the reach of our local
pickup and delivery service, we're still within your reach.
That's because our nationwide clean by mail service ships
throughout the United States, Canada and Mexico.
The following services are perfectly suited for our nationwide
clean by mail service:
Use our nationwide clean by mail service to ship your fine
garments and household textiles to us. It's so easy.
Our typical turnaround time is as follows:
Garments 5 Working Days
Bridal and other ceremonial
and sentimental gowns
and garments 4 - 8 Weeks
Fine bed and table linens 5 Working days
Bed pillows 2 Working days
Other household textiles 5 Working days
Heavily soiled or stained items may require a slightly longer
Even though time is a critical ingredient to achieving optimum
results, situations may arise where you need your items back in a
shorter time-frame. Please ask about our Expedited Service.
There is no minimum service order.
We add a shipping container charge to each order. The shipping
container charge will vary according to the size, number and type
of items being shipped. Some orders may require more than one
As a guide, we use the following shipping containers:
Multidepth containers 24"L x 16"W x 6"H or
8"H or 10"H or 12"H $6.00
Tombstone-shaped containers 2" depth 7.00
Tombstone-shaped containers 4" depth 10.00
Flat containers 36"L x 24"W x 4"H or 6"H 8.00
Wardrobe containers 25.00
We add a packing charge to each order according to the following
Orders under $100 $15.00
Orders $100 to $250 7.50
Orders over $250 0
We do not add a packing charge for:
All garments are double bagged (two extra wide poly bags on each
garment), stuffed with acid-free tissue and carefully packed in our
flat or upright shipping containers.
Shipping charges from carriers such as DHL, FedEx or UPS
are charged at our actual cost.
All shipments are insured for $100. Additional insurance is
available at the rate of $0.50¢ per $100 of value.
Our nationwide clean by mail service prices are identical to the
prices you would pay if you were a local in-store
client or a local pickup and delivery client.
Unlike ordinary cleaners, we do not add a 3% to 6%
environmental surcharge to each service order
There is no sales tax on drycleaning and related services in
Your total service order charge will comprise the following:
The service charge for each item in your order will be
individually itemized on one or more invoices. The shipping
container(s) charge, packing charge (if any), shipping charge, and
insurance charge (if any) will appear on a separate invoice.
We accept American Express, Discover, Visa and Mastercard.
We regret but we are unable to accept COD service orders.
We normally ship DHL Ground. If you prefer an
alternative carrier (e.g. FedEx or UPS) and/or an
alternative method (e.g. 3 Day Air), please
provide us with the details when you complete your service order
form (see Procedure below).
Many of our nationwide clean by mail clients have their own
personal or business shipping account. If you would like us to use
your personal or business account, please provide us with the
details when you complete your service order form (see Procedure
below). Obviously, there would be no shipping charges added to your
order charge in this case.
To check up on the status of your order or to provide us with
any supplemental instructions, please call toll free
1.800.469.6776, or email us at
We regret that, at this time, we are not able to
return service orders internationally, but we hope to be
able to do so in the near future.
However, if you're an international client with a service
address (business or residential) in the United States, Canada or
Mexico, we can still help. You can ship your garments and household
textiles to us from outside the United States (we suggest DHL,
FedEx or UPS, not Post Office) with a request that we ship
the completed order to your designated address in the United
States, Canada or Mexico.
The procedure to be followed is identical to that followed by
residents of the United States, Canada or Mexico.
Using our nationwide clean by mail service is so
easy. Just follow these simple steps:
Print and Complete
Print and complete the RAVE FabriCARE Service Order
Please use the RAVE FabriCARE Service Order Form
for all garments and household textiles other
Print and complete the Personal Preference Profile
This form tells us your likes and dislikes. For example, how you
like the feel of your cottons and linens. How you want us to hang
your slacks, trousers and jeans. What your shirt laundry starch
preference might be. How you want us to pack your fine bed and
table linens. Etc.
You only have to complete this form once. Once we have entered
your personal preferences in our RAVEtrac computer system, you
don't have to submit this form when you use this service on
subsequent occasions. You should resubmit the form only if
there is a change in any of the base information you originally
If you wish to provide us with a detailed inventory of the items
you're sending in, print and complete the Inventory of Items
The Inventory of Items Sent Form is optional. In the event no
form is enclosed with your order, our descriptions and final counts
must be accepted as definitive.
Pack your items in a sturdy shipping box. If you're shipping
only one or two items, you can use the cardboard boxes or plastic
pouches provided by various courier services.
Make sure to include the Service Order Form and the Inventory of
Items Sent Form (if you want to submit a detailed listing of the
Tape the box securely.
Ensure that the box is accurately addressed.
All items must be completely dry. Please do not
include any item that is not completely dry as mildew can form
RAVE FabriCARE assumes no responsibility for loss or damage to
any item(s) in transit to us. RAVE FabriCARE assumes no
responsibility for loss or damage to any item(s) in transit back to
you, beyond the limit of carrier insurance.
You'll receive a Service Order Received Confirmation by email
within 24 hours of the receipt of your service order. Your Service
Order Number will be included. We encourage you to save or print
your Service Order Received Confirmation for your records.
If your Service Order form does not include an email address,
we'll call you.
When we're ready to ship your service order, you'll receive a
Service Order Shipping Confirmation by email, identifying:
If your Service Order Form does not include an email address,
we'll call you.
RAVE FabriCARE will only bill your credit card or your
RAVEcharge Client Account when your service order is ready to
RAVE FabriCARE accepts American Express, Discover, Mastercard
If you're using our nationwide clean by mail service, the total
dollar amount of your service order (excluding shipping container,
handling, shipping and insurance charges) is calculated at the time
your service order is entered into our RAVEtrac computer system.
However, payment (i.e. transfer of funds) does not occur until the
day your service order is ready to be shipped.
If the amount to be charged on your credit card is declined for
any reason, either on the day your service order is entered into
our system, or on the day your service order is ready to be
shipped, we'll contact you by email, telephone or postal mail.
If a RAVEcharge Client Account has been previously set up for
you, you may charge the total service cost to your RAVEcharge
We regret but we are unable to accept C.O.D. service orders.
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