News

Sample Questions

General

  • How do I select a true quality drycleaner?
  • My cleaner tells me that he "meets and exceeds the industry's highest standards". Is this an objective way to select a true quality drycleaner?
  • My cleaner tells me that he "focuses on the details". Is there an objective way to assess the voracity of this claim?
  • What should I expect from a drycleaner? What can I expect?

Drycleaning

  • What is drycleaning?
  • What are the primary drycleaning solvents or fluids used today? What are the pros and cons of each?
  • I'm confused. Cleaners are using terms such as non-toxic cleaning, EPA approved cleaning, earth friendly cleaning, environmentally friendly cleaning, green cleaning, organic cleaning, Dowper cleaning, Stoddard cleaning, DF 2006 cleaning, EroSolv cleaning, Green Earth Cleaning. What does this all mean?
  • What is "organic cleaning"?
  • Can drycleaning harm my garments and household textiles?
  • Why do so many of my garments have spots and stains when they come back from the cleaners?
  • Why do spots show up after drycleaning that weren't on the garment before drycleaning?
  • Can garments be spot cleaned?
  • Why are my whites, creams, and pastels greyish or dingy when I get them back from the cleaners?
  • Why do my dark colored garments look dull and faded when they come back from the cleaners?
  • Why do my dark colored casual garments, such as my Tommy Bahama shirts, look so faded when they come back from the cleaners?
  • Why do my clothes smell of drycleaning solvent when they come back from the cleaners?
  • I've always been told to clean all pieces of my white, cream and pastel outfits at the same time. Why?
  • I've always been told to ask the cleaner to clean my whites, creams and pastels in "new solvent." Is this good advice?
  • You maintain that the vast majority of ordinary cleaners clean in "dirty drycleaning solvent." My cleaner says his drycleaning solvent is "clean and pure." Am I missing something?
  • My cleaner claims that he "distills" or "purifies" his drycleaning solvent. So why are my whites, creams and pastels still greyish or dingy? Why are my colors still dull and faded? And why do my garments still have that drycleaning solvent smell?
  • You encourage consumers to take the smell test challenge. What's that all about?
  • My skin is sensitive to drycleaning. Any advice?
  • Do true quality drycleaners operate their drycleaning machines differently from ordinary cleaners?
  • Why do my drycleaned garments smell of fragrance or perfume when they come back from the cleaners?
  • Why do my drycleaned garments still smell of perspiration when they come back from the cleaners?
  • I always ask for my cotton and linen garments to be drycleaned. Why do they come back looking, feeling and smelling like they've been washed?
  • Why do my wools and silks feel stiff when I get them back from the cleaners?
  • Why do my clothes look shiny and display seam impressions when I get them back from the cleaners?
  • Why are the rear collars of my sport coats or suit jackets always rippled when I get them back from the cleaners?
  • I sometimes wonder if anyone at my cleaner ever inspects my garments before they put them in a bag. Do they?
  • Why do cleaners insist on stuffing all my garments into a small bag?
  • My cleaner offers two levels of service -- basic and premium. I'm thinking about upgrading to their premium service. Will this help preserve my investment in my wardrobe?
  • Why do cleaners glue bar coded labels into my garments?
  • What should I do in the event of a stain emergency?
  • Some of my favorite garments have yellowed, greyed or dulled. Can they be restored?
  • Can garments and gowns with trims and embellishments -- such as beads, sequins, plastic, vinyl, paint, glitter, suede and leather -- be safely cleaned?

Wetcleaning

  • What is wetcleaning?
  • When should wetcleaning be used?
  • Sounds like wetcleaning is just like home washing. Is it?

Knit Care

  • What is knit blocking?
  • Do cleaners automatically block sweaters and knits?
  • Can sweaters and knits that are out of shape be reblocked to shape and size?
  • What's the best way to keep my sweaters and knits in shape after I get them back from the cleaners?
  • Can St. John Knits that have become yellow, dull or stained be restored?

Shirt Care

  • When should a shirt or blouse be drycleaned? And when should a shirt or blouse be professionally laundered?
  • Why don't my shirts survive more than 25-35 visits to the cleaners?
  • Why do my white shirts come back from the cleaners with yellow rings around the collar? Why do my dark colored shirts come back with oil slicks around the collar?
  • You maintain that shirts should be drycleaned prior to laundering. Why?
  • You maintain that shirts should be soaked prior to laundering. Why?
  • My cleaner tells me that he's got a special laundry detergent that yields spectacular results. Can this be true?
  • My cleaner tells me that he routinely hand-irons all my laundered shirts. Can this be true?
  • I always ask for light starch on my shirts. Why do they come back from the cleaners so stiff?
  • Why do the collars and cuffs of my shirts abrade so quickly?
  • I get my shirts "professionally laundered." Yet I always end up re-ironing them at home. Why?
  • Why do cleaners automatically crease the sleeves of all my laundered shirts?
  • I travel frequently and have my shirts folded. Why do my folded shirts have that "slept in" look when I unfold them?
  • Why do cleaners glue bar coded labels onto the collar, front plackets or inside seams of my shirts?