Introduction
At RAVE FabriCARE, we truly value our clients. Amongst other
things, this means that we respect your privacy and the security of
your personal information.
All information about you and your personal preferences is
collected solely:
- To process your service or product orders.
- To customize our fabricare services to your exact personal
preferences.
- To communicate with you about any service-related issue.
- To keep you informed of the status of your service or product
order.
- To improve the quality of our service or product offerings, and
your overall service experience.
- To inform you about RAVE FabriCARE's existing or new service or
product offerings.
- To contact you by email, telephone or postal mail.
- To notify you of special promotions or upcoming events.
- To customize the content and/or layout of our website
pages.
- To notify you about updates to our website.
At RAVE FabriCARE, we recognize that we must maintain and use
our client information in a safe, secure and responsible manner.
Accordingly, we never share, rent or sell the information you
provide to us (either in person, on-line, by telephone or by postal
mail) to any third parties.
There are only three circumstances under which we will share
your information with a third party. For further details, please click
here.
This policy describes
- Why we collect personal information about you
- What kind of personal information we collect
- How we use the personal information we collect about you
- When and with whom we may share personal information about
you
- What choices you have regarding how we collect and use your
personal information
- How you may access some of the personal information you provide
to us.
If you have any questions about our privacy policy, please
contact RAVE FabriCARE:
Email us: general@ravefabricare.com
Call us: toll-free 1.800.469.6776
Fax us: 480.443.0138
Write us: 8480 East Butherus Drive, Scottsdale,
Arizona 85260.
As we continue to develop our website and take advantage of
advances in technology, our privacy policy may change. We will
inform you of any such change by posting the policy changes on our
website or by communicating directly with you. This way you will be
notified of any such change before we use any of your personal
information in a manner not previously disclosed in our privacy
policy. You will have the opportunity, at that time, to opt out of
any new use of any of your personal information.
Please refer to this page frequently for the most up-to-date
information.
This policy was last updated on January 1, 2006.
Why We Collect Personal Information About You
We collect personal information about you for one purpose: to
facilitate delivery of unmatched quality of product and quality of
service, customized to your exact personal preferences.
Without this information delivering the quality and service you
demand and expect would simply be impossible.
Given that we need to collect certain personal information about
you, RAVE FabriCARE makes this commitment: we will only collect
information about you and your personal preferences that we deem
absolutely necessary to complete your service transaction.
What Kind Of Personal Information We Collect
At RAVE FabriCARE, we only collect information about you that we
deem absolutely necessary to complete your service transaction. For
example:
- If you use any of our local -in-store service,
this information may include:
- Your name
- Your home telephone number
- Your email address
- Your personal preferences (such as whether you like the finish
on your cottons and linens soft, with no sizing, or with light
sizing; whether you like your slacks or trousers clipped lengthwise
on a plastic clip hanger or folded over a strut hanger; whether you
like your sweaters folded over a strut hanger or folded flat in a
custom designed, breathable sweater bag; whether you like your
french cuffs flat, fold rolled or fold pressed; whether you like
your table or bed linens folded over a large hanger, folded flat or
rolled on an acid-free roller; etc.)
- If you use our local pickup and delivery
service, this information may include:
- Your name
- Your home and work telephone numbers
- Your email address
- Your residential address, billing address and pickup/delivery
address
- Your pickup/delivery transaction point (such as a front door
alcove, rear patio, utility room, garage, guest house, etc.)
- Your personal preferences (see above)
- If you use our nationwide clean by mail
service, this information may include:
- Your name
- Your home and work telephone numbers
- Your email address
- Your residential address, billing address and shipping
address
- Your credit card number and expiration date.
- Your personal preferences (see above)
- If you apply for a RAVEcharge Client Account, this information
may include:
- Your name
- Your home and work telephone numbers
- Your email address
- Your residential address and billing address
- Your social security number and/or drivers license number
- Your credit card number and expiration date.
In addition, we may ask you for additional information when
you:
- Participate in one of our contests, promotions, surveys or
questionnaires.
- Sign up for our online newsletter.
- Contact us in person, by email, by telephone or by postal
mail
As regards any contact information you provide to us (home and
work telephone numbers, email address, residential, billing or
shipping addresses, etc.), we will use this information solely for
the purposes of serving you better. For example:
- Telephone numbers: informing you of the special processing
needs of a specific garment or household textile; informing you of
a specific circumstance, such as the inability to reach a pickup
and delivery transaction point due to a locked gate or unusable
gate code; etc.
- Email address: responding to your email inquiries; confirming
receipt of your nationwide clean by mail service order; informing
you of the shipment of your completed nationwide clean by mail
order; sending you the on-line newsletter you requested; informing
you of our vacation/holiday schedule, etc;
- Other addresses: mailing your monthly RAVEcharge Client Account
statement; informing you of our holiday/vacation schedule;
etc.
Of course, from all your transactions and interactions with us,
we obtain information concerning the specific services and products
you purchase from us and the frequency and value of such
purchases.
To improve our website, we also collect non-personal information
about how you navigate through our website.
How We Use the Personal Information We Collect About You
All the information you provide to us in person, on-line, by
telephone or by postal mail is added to our client database.
We use the information we collect for various purposes,
including:
- To process your service or product orders.
- To customize our fabricare services to your exact personal
preferences.
- To communicate with you about any service-related issue.
- To keep you informed of the status of your service or product
order.
- To improve the quality of our service or product offerings, and
your overall service experience.
- To inform you about RAVE FabriCARE's existing or new service or
product offerings.
- To contact you by email, telephone or postal mail.
- To notify you of special promotions or upcoming events.
- To customize the content and/or layout of our website
pages.
- To notify you about updates to our website.
In some instances, we use third party companies to help us
provide services to you, to assist us in managing client
information, and to communicate with you. Some of these companies
are given access to some or all of the information you provide to
us. Please note that these companies are contractually-restricted
from using your information in any manner other than in helping us
serve you.
If you do not want us to use your information as described
above, or if you would like us to remove your name from our email,
telephone or postal mailing list, please contact RAVE FabriCARE
Email us: general@ravefabricare.com
Call us: toll-free 1.800.469.6776
Fax us: 480.443.0138
Write us: 8480 East Butherus Drive, Scottsdale,
Arizona 85260
Please be sure to include your full name, residential address,
residential telephone number, and email address, if any.
Please note that
- It may take up to six weeks to remove your name from our
lists.
- When you use our nationwide clean by mail service, we will send
you an email or call you to confirm both receipt and shipment of
your service order. We may also need to contact you by email,
telephone or postal mail if we have questions about any service or
product order (even if you have previously requested to be removed
from our email, telephone or postal mailing list).
When And With Whom We May Share Personal Information About
You
RAVE FabriCARE Affiliates: we may share the personal information
we collect about you with our RAVE FabriCARE affiliates, including
but not limited to
- RAVE Drycleaningcare
- Jermyn Street Shirtcare
- Ship Shape Knitcare
- Parisian Couturecare
- Seven Fold Tie/Scarfcare
- Museum Quality Gowncare
- Encore Costumecare
- The French Laundry Linencare
- White Knight Pillowcare
- Artefice Accessorycare.
Service providers: We provide information to outside companies
that help us bring you the services or products we offer. For
example:
- We may work with an outside company to manage a database of
client information to assist us in distributing emails.
- We may contract with an outside carrier such as DHL, Fedex, UPS
or USPO to deliver your nationwide clean by mail service or product
orders.
There are only three circumstances under which we will share
your information with a third party. We will do so when
- permitted or required by law; or
- trying to protect against or prevent actual or potential fraud
or unauthorized transactions; or
- investigating fraud which has already taken place.
Except as described above, we will not share, rent or sell any
information we collect in person, on-line, by telephone or by
postal mail with or to any unaffiliated third party.
How you may access some of the personal information you provide
to us
At RAVE FabriCARE, we provide you access to the following
information:
- financial information (such as credit card account
information)
- unique identifier information (client account number or
password)
- transaction information (dates on which you made purchases,
amounts and types of purchases)
- contact information (name, addresses, telephone numbers)
We do not currently offer on-line access to your personal
information. In the future, we plan to enable you to review, edit
and/or delete certain personal information on-line.
If you wish to review, edit and/or delete any personal
information email us, call us or write us.
We will evaluate each request and reply in an appropriate manner
and in a form of communication that ensures the security of the
information you have requested.
Click
here for contact information. Please include your full
name, residential address, residential telephone number, and email
address, if any.
How Do I Remove My Information from Email, Telephone And Postal
Mailing Lists?
We want to communicate with you only if you want to hear from
us. If you prefer not to receive any communications from us, either
through email, by telephone or by postal mail, please let us
know.
Contact RAVE FabriCARE:
Email us: general@ravefabricare.com
Call us: toll-free 1.800.469.6776
Fax us: 480.443.0138
Write us: 8480 East Butherus Drive, Scottsdale,
Arizona 85260
Please note:
- It may take up to six weeks to remove your name from our
lists.
- When you use our nationwide clean by mail service, we will send
you an email or call you to confirm both receipt and shipment of
your service order. We may also need to contact you by email,
telephone or postal mail if we have questions about any service or
product order (even if you have previously requested to be removed
from our email, telephone or postal mailing list).
Children's Privacy
The Children's Online Privacy Protection Act imposes certain
requirements on websites directed at children under 13 and that
collect information on those children.
There are two things to note: First, RAVE FabriCARE and our
affiliates do not target our services or products to persons under
the age of 18. Second, we will never knowingly collect any personal
information from children under the age of 13 on our website, and
our on-line contests, promotions, surveys and questionnaires will
always be restricted to entrants who are at least 18 years old.
As a general rule, no one under the age of 18 should submit any
personal information to this or any other website without the
consent of a parent or guardian.
Links To Other Web Sites And Services
While visiting RAVE FabriCARE you may link to websites operated
by other RAVE FabriCARE affiliates. You may also link to other
third party websites that are not under our control.
The fact that this website contains a link to other third party
sites, does not mean that we endorse these websites. We do not make
any representations or warranties about these third party websites.
They are independent from us, and we have no control over, or
responsibility for, their information or activities. These third
party links are provided solely for the convenience and information
of our visitors. You need to make your own independent decisions
regarding your interactions or communications with these
websites.
If you provide personal information to one of these third party
sites, you are subject to the privacy policy of the operator of
that site, not the RAVE FabricCARE privacy policy. We encourage you
to read the privacy policies of these third party sites before
submitting any personal information to them.
Any Other Questions?
If you have any questions about our privacy policy, please
contact RAVE FabriCARE:
Email us: general@ravefabricare.com
Call us: toll-free 1.800.469.6776
Fax us: 480.443.0138
Write us: 8480 East Butherus Drive, Scottsdale,
Arizona 85260