Security & Privacy Guarantee

Introduction

At RAVE FabriCARE, we truly value our clients. Amongst other things, this means that we respect your privacy and the security of your personal information.

All information about you and your personal preferences is collected solely:

  • To process your service or product orders.
  • To customize our fabricare services to your exact personal preferences.
  • To communicate with you about any service-related issue.
  • To keep you informed of the status of your service or product order.
  • To improve the quality of our service or product offerings, and your overall service experience.
  • To inform you about RAVE FabriCARE's existing or new service or product offerings.
  • To contact you by email, telephone or postal mail.
  • To notify you of special promotions or upcoming events.
  • To customize the content and/or layout of our website pages.
  • To notify you about updates to our website.

At RAVE FabriCARE, we recognize that we must maintain and use our client information in a safe, secure and responsible manner. Accordingly, we never share, rent or sell the information you provide to us (either in person, on-line, by telephone or by postal mail) to any third parties.

There are only three circumstances under which we will share your information with a third party. For further details, please click here.

This policy describes

  • Why we collect personal information about you
  • What kind of personal information we collect
  • How we use the personal information we collect about you
  • When and with whom we may share personal information about you
  • What choices you have regarding how we collect and use your personal information
  • How you may access some of the personal information you provide to us.

If you have any questions about our privacy policy, please contact RAVE FabriCARE:

Email us:     general@ravefabricare.com
Call us:       toll-free 1.800.469.6776
Fax us:      480.443.0138
Write us:    8480 East Butherus Drive, Scottsdale, Arizona 85260.

As we continue to develop our website and take advantage of advances in technology, our privacy policy may change. We will inform you of any such change by posting the policy changes on our website or by communicating directly with you. This way you will be notified of any such change before we use any of your personal information in a manner not previously disclosed in our privacy policy. You will have the opportunity, at that time, to opt out of any new use of any of your personal information.

Please refer to this page frequently for the most up-to-date information.

This policy was last updated on January 1, 2006.

Why We Collect Personal Information About You

We collect personal information about you for one purpose: to facilitate delivery of unmatched quality of product and quality of service, customized to your exact personal preferences.

Without this information delivering the quality and service you demand and expect would simply be impossible.

Given that we need to collect certain personal information about you, RAVE FabriCARE makes this commitment: we will only collect information about you and your personal preferences that we deem absolutely necessary to complete your service transaction.

What Kind Of Personal Information We Collect

At RAVE FabriCARE, we only collect information about you that we deem absolutely necessary to complete your service transaction. For example:

  • If you use any of our local -in-store service, this information may include:
    • Your name
    • Your home telephone number
    • Your email address
    • Your personal preferences (such as whether you like the finish on your cottons and linens soft, with no sizing, or with light sizing; whether you like your slacks or trousers clipped lengthwise on a plastic clip hanger or folded over a strut hanger; whether you like your sweaters folded over a strut hanger or folded flat in a custom designed, breathable sweater bag; whether you like your french cuffs flat, fold rolled or fold pressed; whether you like your table or bed linens folded over a large hanger, folded flat or rolled on an acid-free roller; etc.)
  • If you use our local pickup and delivery service, this information may include:
    • Your name
    • Your home and work telephone numbers
    • Your email address
    • Your residential address, billing address and pickup/delivery address
    • Your pickup/delivery transaction point (such as a front door alcove, rear patio, utility room, garage, guest house, etc.)
    • Your personal preferences (see above)
  • If you use our nationwide clean by mail service, this information may include:
    • Your name
    • Your home and work telephone numbers
    • Your email address
    • Your residential address, billing address and shipping address
    • Your credit card number and expiration date.
    • Your personal preferences (see above)
  • If you apply for a RAVEcharge Client Account, this information may include:
    • Your name
    • Your home and work telephone numbers
    • Your email address
    • Your residential address and billing address
    • Your social security number and/or drivers license number
    • Your credit card number and expiration date.

In addition, we may ask you for additional information when you:

  • Participate in one of our contests, promotions, surveys or questionnaires.
  • Sign up for our online newsletter.
  • Contact us in person, by email, by telephone or by postal mail

As regards any contact information you provide to us (home and work telephone numbers, email address, residential, billing or shipping addresses, etc.), we will use this information solely for the purposes of serving you better. For example:

  • Telephone numbers: informing you of the special processing needs of a specific garment or household textile; informing you of a specific circumstance, such as the inability to reach a pickup and delivery transaction point due to a locked gate or unusable gate code; etc.
  • Email address: responding to your email inquiries; confirming receipt of your nationwide clean by mail service order; informing you of the shipment of your completed nationwide clean by mail order; sending you the on-line newsletter you requested; informing you of our vacation/holiday schedule, etc;
  • Other addresses: mailing your monthly RAVEcharge Client Account statement; informing you of our holiday/vacation schedule; etc.

Of course, from all your transactions and interactions with us, we obtain information concerning the specific services and products you purchase from us and the frequency and value of such purchases.

To improve our website, we also collect non-personal information about how you navigate through our website.

How We Use the Personal Information We Collect About You

All the information you provide to us in person, on-line, by telephone or by postal mail is added to our client database.

We use the information we collect for various purposes, including:

  • To process your service or product orders.
  • To customize our fabricare services to your exact personal preferences.
  • To communicate with you about any service-related issue.
  • To keep you informed of the status of your service or product order.
  • To improve the quality of our service or product offerings, and your overall service experience.
  • To inform you about RAVE FabriCARE's existing or new service or product offerings.
  • To contact you by email, telephone or postal mail.
  • To notify you of special promotions or upcoming events.
  • To customize the content and/or layout of our website pages.
  • To notify you about updates to our website.

In some instances, we use third party companies to help us provide services to you, to assist us in managing client information, and to communicate with you. Some of these companies are given access to some or all of the information you provide to us. Please note that these companies are contractually-restricted from using your information in any manner other than in helping us serve you.

If you do not want us to use your information as described above, or if you would like us to remove your name from our email, telephone or postal mailing list, please contact RAVE FabriCARE

Email us:     general@ravefabricare.com
Call us:       toll-free 1.800.469.6776
Fax us:      480.443.0138
Write us:    8480 East Butherus Drive, Scottsdale, Arizona 85260

Please be sure to include your full name, residential address, residential telephone number, and email address, if any.

Please note that

  • It may take up to six weeks to remove your name from our lists.
  • When you use our nationwide clean by mail service, we will send you an email or call you to confirm both receipt and shipment of your service order. We may also need to contact you by email, telephone or postal mail if we have questions about any service or product order (even if you have previously requested to be removed from our email, telephone or postal mailing list).

When And With Whom We May Share Personal Information About You

RAVE FabriCARE Affiliates: we may share the personal information we collect about you with our RAVE FabriCARE affiliates, including but not limited to

  • RAVE Drycleaningcare
  • Jermyn Street Shirtcare
  • Ship Shape Knitcare
  • Parisian Couturecare
  • Seven Fold Tie/Scarfcare
  • Museum Quality Gowncare
  • Encore Costumecare
  • The French Laundry Linencare
  • White Knight Pillowcare
  • Artefice Accessorycare.

Service providers: We provide information to outside companies that help us bring you the services or products we offer. For example:

  • We may work with an outside company to manage a database of client information to assist us in distributing emails.
  • We may contract with an outside carrier such as DHL, Fedex, UPS or USPO to deliver your nationwide clean by mail service or product orders.

There are only three circumstances under which we will share your information with a third party. We will do so when

  • permitted or required by law; or
  • trying to protect against or prevent actual or potential fraud or unauthorized transactions; or
  • investigating fraud which has already taken place.

Except as described above, we will not share, rent or sell any information we collect in person, on-line, by telephone or by postal mail with or to any unaffiliated third party.

How you may access some of the personal information you provide to us

At RAVE FabriCARE, we provide you access to the following information:

  • financial information (such as credit card account information)
  • unique identifier information (client account number or password)
  • transaction information (dates on which you made purchases, amounts and types of purchases)
  • contact information (name, addresses, telephone numbers)

We do not currently offer on-line access to your personal information. In the future, we plan to enable you to review, edit and/or delete certain personal information on-line.

If you wish to review, edit and/or delete any personal information email us, call us or write us.

We will evaluate each request and reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested.

Click here for contact information. Please include your full name, residential address, residential telephone number, and email address, if any.

How Do I Remove My Information from Email, Telephone And Postal Mailing Lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive any communications from us, either through email, by telephone or by postal mail, please let us know.

Contact RAVE FabriCARE:

Email us:     general@ravefabricare.com
Call us:       toll-free 1.800.469.6776
Fax us:      480.443.0138
Write us:    8480 East Butherus Drive, Scottsdale, Arizona 85260

Please note:

  • It may take up to six weeks to remove your name from our lists.
  • When you use our nationwide clean by mail service, we will send you an email or call you to confirm both receipt and shipment of your service order. We may also need to contact you by email, telephone or postal mail if we have questions about any service or product order (even if you have previously requested to be removed from our email, telephone or postal mailing list).

Children's Privacy

The Children's Online Privacy Protection Act imposes certain requirements on websites directed at children under 13 and that collect information on those children.

There are two things to note: First, RAVE FabriCARE and our affiliates do not target our services or products to persons under the age of 18. Second, we will never knowingly collect any personal information from children under the age of 13 on our website, and our on-line contests, promotions, surveys and questionnaires will always be restricted to entrants who are at least 18 years old.

As a general rule, no one under the age of 18 should submit any personal information to this or any other website without the consent of a parent or guardian.

Links To Other Web Sites And Services

While visiting RAVE FabriCARE you may link to websites operated by other RAVE FabriCARE affiliates. You may also link to other third party websites that are not under our control.

The fact that this website contains a link to other third party sites, does not mean that we endorse these websites. We do not make any representations or warranties about these third party websites. They are independent from us, and we have no control over, or responsibility for, their information or activities. These third party links are provided solely for the convenience and information of our visitors. You need to make your own independent decisions regarding your interactions or communications with these websites.

If you provide personal information to one of these third party sites, you are subject to the privacy policy of the operator of that site, not the RAVE FabricCARE privacy policy. We encourage you to read the privacy policies of these third party sites before submitting any personal information to them.

Any Other Questions?

If you have any questions about our privacy policy, please contact RAVE FabriCARE:

Email us:     general@ravefabricare.com
Call us:       toll-free 1.800.469.6776
Fax us:      480.443.0138
Write us:    8480 East Butherus Drive, Scottsdale, Arizona 85260

True Quality Cleaning

Stu Bloom's Blog

Ink stains on the outside of leather handbags, purses and wallets

Wednesday, August 14, 2013by Stu Bloom

Ink stains on a leather or suede garment is one of the more difficult stains a dry cleaner can encounter. When you are dealing with ink stains on leather or suede handbags, purses, wallets and backpacks, the task is infinitely more difficult. Here's an excellent example of success on a Fendi leather handbag.

The Brilliant Whites Garment Restoration Service at RAVE FabriCARE

Wednesday, July 10, 2013by Stu Bloom

It's time to say goodbye to your white garments that have turned dingy, gray and yellow. When it comes to keeping your whites brilliantly white you can trust the experts at RAVE FabriCARE

Cleaning and restoring Gucci GG fabric handbags: The case for "repairing" frayed GG fabric

Saturday, July 06, 2013by Stu Bloom

When the fabric on your Gucci GG fabric/leather trim handbag starts to fray on the corners and elsewhere, consider this innovative solution. Our cleaning process and reconstruction techniques just might give your handbag a new lease on life.

 

RAVE FabriCARE - nationwide clean by mail