Services

Pillow Renovation

You've had them around for years. You've spent countless nights breaking them in until they felt just right. But now your down and feather bed pillows have become musty, lumpy and flat. They've also collected germs, dirt, dust, dander (sloughed skin), dust mites, dust mite feces, mold, mildew, fungus, body oil, hair oil, perspiration and saliva.

It's time to renovate, renew and refresh those bed pillows. And White Knight Pillowcare can help.

White Knight Pillowcare is the bed pillow cleaning and restoration division of RAVE FabriCARE, a fabricare specialist based in Scottsdale, Arizona. Every year, we clean and restore thousands of down and feather pillows for clients locally and throughout the USA, Canada and Mexico.

We're sorry, but we don't clean synthetic bed pillows (polyester fiberfill, latex or foam).

At RAVE FabriCARE, we can restore your down and feather pillows to factory new condition -- at a fraction of the cost of a brand new, high quality down and feather pillow.

What does factory new condition mean?

Your very own down and feathers cleaned, dedusted, sanitized and deodorized. Then encased in a brand new, silky smooth, tightly woven, 300 thread count, downproof, 100% long staple Egyptian cotton pillow shell with double stitched seams that's an effective barrier against dust mite allergen transfer and free of harmful chemicals.

And we can do this in less than a day. Simply drop off your old down and feather pillows in the morning and you could be sleeping on a brand new pillow that very same night. If you're a twice a week pickup and delivery client, we'll have your pillows back to you in 3 days. Guaranteed.

Or take advantage of our convenient nationwide clean by mail service if you're not located close to our facility. We'll turnaround your pillows in 2 working days or less.

When To Clean

Sleep experts recommend that you renovate your down and feather pillows at least every 1 to 2 years. Or sooner, if required.

In much the same way as you change the oil in your car every 3,000 miles, you should clean, dedust, sanitize and deodorize the inside fill and replace the outside shell of your down and feather pillows -- as a matter of routine -- every 1 to 2 years.

And to help you keep track of which pillows were cleaned and when they were cleaned, we'll attach a dated tag to the outside seam of each pillow we renovate.

If you so desire, we can even add your name to our email list, alerting you when the anniversary date is near.

That's Who We Are. Here's What We Do...

First, we'll clean, dedust, sanitize and deodorize the down and feather fill. One pillow at a time. And discard your original outer pillow shell.

At RAVE FabriCARE, we empty the down and feather fill from your pillow into a specialized down and feather cleaning machine. The machine rotates the down and feathers in a chamber, sifting out the down and feather dust, dust mites, dust mite feces, and other contaminants. At the same time, the down and feathers are exposed to an ultraviolet germicidal light that kills bacteria, sanitizes and deodorizes the filling, and fluffs up the down clusters and feathers. After this process is complete, the down and feathers are blown into a brand new, cotton pillow shell.

At this point you may choose to add additional down for extra support. Or you can reduce the fill to a more comfortable level if your pillow feels too firm.

In those cases where you ask us to add down for extra support, we only offer the world's finest, large cluster, white 750+ fill power (loft), hand gathered, Hungarian goose down. Hungarian, Polish and Siberian goose down is widely considered to be the best in the world.

Finally, we'll insert your own down and feathers into a brand new 100% long staple Egyptian cotton, 300 thread count, double stitched, white outer pillow shell that feels as smooth as silk.

What's more, our 100% long staple, Egyptian cotton, 300 thread count pillow shells are certified to be:

  • downproof
  • an effective barrier against dust mite allergen transfer
  • free of harmful chemical substances.

After the down and feather fill has been cleaned and inserted into our 300 thread count pillow shells, your pillows will be hypoallergenic and suitable for use by those who are chemically sensitive.

Our Pillow Shells Meet AAFA Standards

RAVE FabriCARE offers the only pillow cleaning service in the country that meets the Asthma and Allergy Foundation of America's (AAFA) standards for cotton pillow shells: a tightly woven, minimum 300 thread count, downproof pillow shell with double stitched seams that's an effective barrier against dust mite allergen transfer and is free of harmful chemical substances.

Adjusting The Firmness Of Your Pillows

When you're making a decision as to whether you should add down to a pillow (or even remove down from a pillow), you should consider two factors:

  • First, every individual is different. Deciding on the "right" level of support for your bed pillows -- soft, medium or firm -- is a very personal decision, but a decision that's absolutely critical to a good night's sleep.
  • Second, the constant use of a down and feather pillow puts pressure on the fill inside the pillow, breaking some of the fill into very small, dust-like particles. During the cleaning process, these dust-like particles are removed (dedusted), reducing the level of support in each of your pillows.

To assist you with your decision as to the "right" level of support in each of your pillows, you may wish to consider the following fill weights as a guide:

Standard
20" x 26"

Soft
Medium
Firm

14 ounces
18
22

Queen
20" x 30"

Soft
Medium
Firm

18 ounces
22
26

King
20" x 36"

Soft
Medium
Firm

22 ounces
26
30


How do you know whether soft, medium or firm is appropriate for you?

Consider this guide:

  • Soft is great for people who sleep mostly on their stomachs. Good for those who change sleep positions frequently during the night.
  • Medium is the best choice for people who sleep on their backs. Comfortably soft, but firm enough to offer plenty of support.
  • Firm is recommended for people who sleep primarily on their sides. Offers the highest level of neck and head support for all-night comfort.
    Using these fill weights as a guide makes your decision easier. Just ask us to "adjust" your pillows to the weights specified on your Fine Bed Pillows Service Order Form.

For example, if you were to send us four queen sized pillows and you wished to maintain a medium fill (22 ounces) on two and a firm fill (26 ounces) on the remaining two, simply make that request on your Fine Bed Pillows Service Order Form.

About Our Hungarian Down Fill

We only use the world's finest Hungarian down. Our Hungarian down is large cluster, white, 750+ fill power (loft), hand gathered, goose down.

Our source raises their geese on farms for the sole purpose of harvesting the down. The down is hand harvested from mature birds during the natural molting process in a manner that is veterinary certified to cause no injury to the birds.

Typically the fill used in many down pillows manufactured today is a by-product of the meat industry. The down is machine harvested from young birds. The result is cheap, inferior, small cluster, low loft down.

Once our Hungarian down is harvested, its washed and rinsed repeatedly until it's hypoallergenic and meets the stringent sanitary requirements of German regulatory authorities governing all down products sold in Germany.

Guaranteed

At RAVE FabriCARE, we guarantee that the down and feathers taken from your original pillows will be the same down and feathers returned to you in your renovated pillows.

We can make this guarantee because we are an accredited member of Leading Cleaners Internationale, and as such, we're recognized as one of the nation's premier cleaners. Our national reputation has been built on trust. So we'd never compromise that trust by substituting or diluting your high quality down and feather with cheap, inferior, refurbished or used down and feathers.

Unlike ordinary cleaners, we've got everything to loose and nothing to gain.

Our Hungarian down is another important difference between RAVE FabriCARE and ordinary cleaners. Should you wish to add some down to your pillows for additional support, you're likely to end up with cheap, small cluster goose down, small cluster duck down, turkey and/or chicken feathers. Even if you were charged for the "highest quality European goose down and feathers" (a fancy sounding statement that means absolutely nothing!)

It seems that most ordinary cleaners figure that what you can't see or can't understand you can't know. And this is particularly true when it comes to pillow restoration.

Pricing

Our prices for cleaning, dedusting, sanitizing and deodorizing your down and feathers and inserting your very own down and feathers into a new 100% long staple Egyptian cotton, 300 thread count, double stitched, white outer pillow shell are as follows:

Standard (20" x 26")
$30.00
Queen (20" x 30")
$35.00
King (20" x 36")
$40.00


Should you choose to add down to any pillow in order to provide additional support, we'll add the finest, large cluster, white, 750+ fill power (loft), hand gathered Hungarian goose down at the following cost:

Hungarian down fill
$ 9.00 per ounce


We can also supply and use cheaper small cluster European down at $4.50 per ounce.

Our nationwide clean by mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Unlike ordinary cleaners, we do not add a 3% to 6% environmental surcharge to each service order.

There is no sales tax on drycleaning and related services in Arizona.

Shipping Your Bed Pillows To Us

Use our nationwide clean by mail service to ship your down and feather pillows to us. It's so easy. Here are the details ...

Turnaround

Our typical turnaround time is 2 working days from the date we receive your shipment.

Shipping Container Charges

We add a shipping container charge to each order. The shipping container charge will vary according to the size and number of pillows being shipped. Some orders may require more than one shipping containers.

Packing Charges

We do not add a packing charge to any order for the cleaning of down and/or feather bed pillows.

Each pillow is individually packed into a heavy gauge poly bag. This ensures that each pillow arrives in perfect condition.

Insurance

All shipments are insured for $100. Additional insurance is available at the rate of $0.50¢ per $100 of value.

Total Charges

Our nationwide clean by mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Furthermore, we do not add a 3% to 6% environmental surcharge to each service order.

There is no sales tax on drycleaning and related services in Arizona.

Your total service order charge will comprise the following:

  • Service charges
  • Shipping container(s) charge
  • Shipping charge
  • Insurance charge, if any

The service charge for each item in your service order will be individually itemized on one or more invoices. The shipping container(s) charge, shipping charge and insurance charge (if any) will appear on a separate invoice.

Methods of Payment

We accept American Express, Discover, Visa and Mastercard.

We regret but we are unable to accept COD service orders.

Shipping Carriers and Methods

We normally ship DHL Ground. If you prefer an alternative carrier (e.g. FedEx or UPS) and/or an alternative method (e.g. 3 Day Air), please provide us with the details when you complete your Fine Bed Pillows Service Order Form.

Many of our nationwide clean by mail clients have their own personal or business shipping account. If you would like us to use your personal or business account, please provide us with the details when you complete your Fine Bed Pillows Service Order Form (see Procedure below). Obviously, there would be no shipping charges added to your order charge in this case.

Order Status

To check up on the status of your order or to provide us with any supplemental instructions, please call toll free 1.800.469.6776 or email us at nationwide@ravefabricare.com.

International

We regret that, at this time, we are not able to return service orders internationally, but we hope to be able to do so in the near future.

However, if you're an international client with a service address (business or residential) in the United States, Canada or Mexico, we can still help. You can ship your pillows to us from outside the United States (we suggest DHL, FedEx or UPS, not Post Office) with a request that we ship the completed order to your designated address in the United States, Canada or Mexico.

The procedure to be followed is identical to that followed by residents of the United States, Canada or Mexico.

Procedure

Using our nationwide clean by mail service is so easy. Just follow these simple steps:

1. Print and Complete

Print and complete the Fine Bed Pillows Service Order Form.

You only have to do this once. Once we have entered your personal details (name, addresses, telephone numbers, etc.) in our RAVEtrac computer system, you don't have to resubmit this form when you use this service on subsequent occasions. You should resubmit the form only if there is a change in any of the base information you originally provided.

Print Service Order Form

2. Print and Complete

Print and complete the Inventory of Pillows For Restoration Form. This provides us a detailed inventory of the pillows you're sending in together with specific instructions for each pillow.

Print Inventory Form

3. Pack

Pack your items in a sturdy shipping box. It's ok to partially compress your pillows for shipping. You won't damage the down and/or feathers.

Make sure to include the Fine Bed Pillows Service Order Form and the Inventory of Pillows For Restoration Form.

  • Tape the box securely.
  • Ensure that the box is accurately addressed.

All pillows must be completely dry. Please do not include any pillow that is not completely dry as mildew can form during transit.

4. Ship

Ship the box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale
Arizona 85260

1.800.469.6776

RAVE FabriCARE assumes no responsibility for loss or damage to any item(s) in transit to us. RAVE FabriCARE assumes no responsibility for loss or damage to any item(s) in transit back to you, beyond the limit of carrier insurance.

5. Confirm Arrival

You'll receive a Service Order Received Confirmation by email within 24 hours of the receipt of your service order. Your Service Order Number will be included. We encourage you to save or print your Service Order Received Confirmation for your records.

If your Fine Bed Pillows Service Order Form does not include an email address, we'll call you.

6. Confirm Return

When we're ready to ship your service order, you'll receive a Service Order Shipping Confirmation by email, identifying

  • The date shipped
  • The name of the carrier
  • The expected date of delivery
  • The tracking number
  • The total charged to your credit card or to your RAVEcharge Client Account for (1) services and (2) shipping container(s), shipping and insurance.

If your Fine Bed Pillows Service Order Form does not include an email address, we'll call you.

7. Payment

RAVE FabriCARE accepts American Express, Discover, Mastercard and Visa.

If you're using our nationwide clean by mail service, the total dollar amount of your service order (excluding shipping container, shipping and insurance charges) is calculated at the time your service order is entered into our RAVEtrac computer system. However, payment (i.e., transfer of funds) does not occur until the day your service order is ready to be shipped.

If the amount to be charged on your credit card is declined for any reason, either on the day your service order is entered into our system, or on the day your service order is ready to be shipped, we'll contact you by email, telephone or postal mail.

If a RAVEcharge Client Account has been previously set up for you, you may charge the total service cost to your RAVEcharge Client Account.

We regret but we are unable to accept C.O.D. service orders.

The Properties of Our Pillow Shells

Why are our 100% long staple Egyptian cotton pillow shells superior to that offered by any other pillow cleaning service in the country?

For four primary reasons...

1. Our 100% long staple Egyptian cotton, 300 thread count pillow shells are certified to be downproof.

Our pillow shells have been tested by the International Down and Feather Testing Laboratory and Institute (Salt Lake City, Utah) and certified to be downproof.

Why is this certification important?

It's your only assurance that the down and feathers won't leak through the pillow shell over time.

By contrast, you could take or send your pillows to an ordinary cleaner. At best, they'll use a 180 thread count pillow shell (possibly 200, if you're really lucky) that'll feel like cardboard and crackle in your ear like crumpled paper.

This hardness is due to the fact that these 180/200 thread count pillow shells are not down-proof in and of themselves. Instead, they must be heavily sized (or starched) to prevent the down and feathers from leaking through the pillow shell. Of course, when the sizing begins to break down with use, the down and feathers will quickly appear.

2. Our 100% long staple Egyptian cotton, 300 thread count pillow shells are certified to be an effective barrier against dust mite allergen transfer.

Our pillow shells have been tested by the IBT

Reference Laboratory (Lenexa, Kansas) and certified to be an effective barrier against dust mite allergen transfer.

Why is this certification important?

Because, if you're allergic to dust mites and dust mite droppings -- and over 20 millions Americans are -- you can minimize contact with dust mite allergens by encasing your down and feathers in a dust mite-proof pillow shell.

It's been estimated that 10% of the weight of a 6 year old pillow is due to dust mites and their droppings. Dust mite allergens have been proven to be important triggers in asthma attacks, hayfever irritated sinuses and sneezing attacks.

You see, dust mites are attracted to your bedding and pillows because they live off the skin cells that we all shed each night.

The problem is that as you sleep, your skin sloughs off and works its way down into your bed, and particularly into your pillows. If the air in your room is even mildly humid, the dust mites in your bed and pillows grow into large colonies. And even if you live in a dry climate such as Arizona, your own body creates humidity as you breathe and perspire.

Believe it or not, there can be as many as 30,000 of these microscopic creatures in one ounce of dust!

Dust mites are found all over the home, but the biggest problem is your bed, and particularly your pillows. Trying to kill the dust mites through hot water washing will only have a limited effect, because the dust mites feces that trigger allergies or asthma-like symptoms will still exist in high concentrations inside your bed and inside your pillows.

Studies have shown that pillow shells that are allergen barriers are very effective at reducing dust mite allergens. Pillow shells that are allergen barriers serve two purposes:

  • They keep any existing dust mites and dust mite feces trapped inside the pillow shell, so you won't be exposed to them.

    RAVE FabriCARE can eliminate these existing dust mites and dust mite droppings by thoroughly cleaning, dedusting, sanitizing and deodorizing the down and feathers inside your pillows.

  • They prevent any new dust mites from getting into your pillow shell, so you won't be exposed to them.

    RAVE FabriCARE can eliminate these new dust mites, and the resultant dust mite droppings, by encasing your down and feathers in a pillow shell that's certified to be an effective barrier to dust mite allergen transfer.

For many years, people with allergies and asthma have been encouraged to avoid down and feather pillows because they were thought to aggravate allergies more than the synthetic alternatives (often incorrectly referred to as "down alternative" or "hypoallergenic" pillows).

That's always been the conventional wisdom. But that's changing now that many recent studies have shown that more dust mite allergens can be found in synthetic pillows than in down and feather pillows.

A Wall Street Journal article (July 27, 2007) that compared the relative quality of different brands of synthetic pillows stated that nearly 20 million people are allergic to dust mites and dust mite droppings, and those creatures thrive in synthetic filling as well as in down.

For more information on dust mites from the Asthma and Allergy Foundation of America, please click on http://www.aafa.org/display.cfm?id=8⊂=16&cont=48

3. Our 100% long staple Egyptian cotton, 300 thread count pillow shells are certified to be free of harmful chemical substances.

Our pillow shells have been tested by TESTEX, the world-renowned Swiss Textile Testing Institute (Zurich, Switzerland), and certified to meet or exceed Oeko-Tex Standard 100, the international standard for certifying that a textile is free of harmful chemical substances.

Why is Oeko-Tex Standard 100 certification important?

Because textile products, such as pillow shells, are the result of a complex series of manufacturing processes, during which an extremely diverse range of chemicals are used. Some of these chemicals are hazardous to humans and to the environment. Oeko-Tex Standard 100 specifies the allowable levels in textiles of defined substances known to be a health risk to humans such as formaldehyde, heavy metals, bleaching agents and other harmful chemicals.

Accordingly, the "Confidence in Textiles/Tested for harmful substances according to Oeko-Tex Standard 100" mark is not a quality label per se, but relates only to the as-produced-state of the textile.

4. Our 100% long staple Egyptian cotton, 300 thread count pillow shells are more comfortable than other categories of man-made allergen barriers.

Our pillow shells are so tightly woven (300 threads per square inch), they're silky soft. They have such a small pore size (opening between the threads) that dust mites and their wastes cannot penetrate, yet air and moisture can easily pass through for comfort.

Summary

There you have it. Basic facts about the difference between RAVE FabriCARE and ordinary cleaners.