True Quality CleaningStraight talk about caring for fine garments & household textiles from an expert who calls it like it is. In plain English.

Your drycleaning bill of rights

You've invested time and money in a quality wardrobe or in a few prized bespoke, made-to-measure, designer, specialty and couture garments. And you want to maintain that wardrobe and those garments in pristine condition. Looking, feeling and smelling great. And lasting much longer.

Like most, you'll probably turn to a "professional cleaner" for help.

So what are your drycleaning rights? And what you should expect from a cleaner?

  1. The right to garments that are exceptionally clean and free of both oil-based stains (such as body oil, creams, lotions, salad dressing, steak sauce, etc.) and water-based stains (such as perspiration, soda, juice, wine, etc.)
  2. The right to spectacularly bright whites, creams and pastels.
  3. The right to colors that are rich and lustrous, without that "washed out", faded look.
  4. The right to renewed, revitalized fabric textures that feel butter soft.
  5. The right to cottons and linens that have been drycleaned as you requested or as specified by the care label. Not washed and dried in a dryer.
  6. The right to garments with absolutely no dry cleaning solvent smell. Ever.
  7. The right to garments with absolutely no fragrance or perfume smell.
  8. The right to garments that are meticulously finished. Inside and out. By hand. Not by machine.
  9. The right to garments that are carefully and thoroughly inspected. From inside to outside. From top to bottom.
  10. The right to garments that are professionally repaired whenever feasible.
  11. The right to a complete set of matching buttons that are secure and not scratched, chipped or cracked.
  12. The right to garments that are individually and elegantly packaged using hangers and other packaging materials that support the integrity of those garments.

And how can your cleaner achieve the results?

  • By pre-spotting every garment instead of just loading all garments into a dry cleaning machine and maybe post-spotting them. Pre-spotting is targeted stain removal by a skilled technician prior to cleaning the garment in a dry cleaning machine.
  • By cleaning your garments in an odorless, crystal clear, dermatologically-friendly, fabric-gentle dry cleaning fluid instead of a fabric aggressive, dye stripping, toxic solvent like perchloroethylene (aka perc) or synthetic petroleum, the solvents used by 97% of all cleaners.
  • By drycleaning your cottons and linens as you requested or as specified by the care label instead of wetcleaning or washing them and tossing them in a drier.
  • By operating their dry cleaning machines with zero moisture, zero fragrance and zero sizing instead of injecting moisture, fragrance and sizing into their dry cleaning solvent.
  • By gently hand-ironing your garments instead of machine pressing them.
  • By conducting a detailed inspection of every garment prior to packaging instead of a cursory look over, if any.
  • By employing a skilled, on-site tailor or seamstress to make all necessary repairs instead of assigning the task to a customer service representative.
  • By packaging your garments individually and using the finest packaging materials instead of stuffing them in a bag and using materials that "look pretty" but aren't technically aligned with and supportive of your garments over the short and long term.
  • By taking the time to do the job right (3 to 5 days in most cases) instead of routinely offering same and next day service or 3 day pickup and delivery service.

By now you've probably come to the realization that your cleaner doesn't come close to delivering on these rights. That your cleaner has never told you - in detail and in writing - what results you should expect from their cleaning (other than in meaningless generalities). That your cleaner has never told you - in detail and in writing- what they do to achieve those results (other than in meaningless generalities). And that your cleaner has consciously and intentionally withheld that information from you in order to ensure that you don't ask too many awkward questions.

How can I help you?


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