True Quality CleaningStraight talk about caring for fine garments & household textiles from an expert who calls it like it is. In plain English.

Cleaners who pay retail store employees for referrals

Cleaners who pay for referralsPicture this scenario: you're at your favorite store and your salesperson brings up the subject of drycleaning. The salesperson whispers that "SoAndSo Cleaners is the best" and pushes their business card into the palm of your hand.

Here's the issue: did you receive the recommendation because the salesperson truly believes that "SoAndSo Cleaners is the best?" Or did you receive the recommendation because the salesperson was being compensated - in cash or in kind - based on the number of referrals they send to that cleaner every month.

This compensation program was recently brought to our attention by a salesperson at an upscale department store who called us with the comment "You'll never believe this but I just had a conversation with a representative of SoAndSo Cleaners who promised me..."

Here's what we want you to know: RAVE FabriCARE has never and will never pay commissions of any kind for referrals. In our view, that's unethical. Especially if that conflict of interest has not been fully disclosed to the client with an "Oh, by the way, you ought to know that I'm being compensated for the referral."

At RAVE FabriCARE, we take a different approach. We prefer the "karma points" approach.

We know that salespeople will refer RAVE FabriCARE without being asked if they have experienced our work themselves, if they value the quality of our product, if we're always "there" for them and their clients, and if we treat them and their clients with respect.

For over 20 years, we've built our business by following the ethical approach. Other cleaners, call them RAVE FabriCARE wannabees, feel they can quickly grow their business by buying referrals.

If you were referred to us, please know that we didn't pay for that referral.

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