True Quality CleaningStraight talk about caring for fine garments & household textiles from an expert who calls it like it is. In plain English.

Pieces Per Hour: The curse of dry cleaning and shirt laundry quality

DeviceIf there's one statistic that ordinary dry cleaners love to track it's pieces per hour (PPH).

PPH is, essentially, the number of garments (or pieces) a presser can bang out on a press in a one hour period. Ordinary cleaners typically track PPH by the hour, by the day and by the week.

Here's an example:

An ordinary cleaner may have a "standard" of 37 pants per presser per hour - irrespective of whether they are wools, silks, cottons or linens. And a standard of 23 non-pant garments per presser per hour - again, irrespective of whether they are wool sweaters, silk ties, cotton blouses or linen blazers.

That means that every minute of the day those pressers (actually "piece workers") are "under the gun" to achieve those minimum standards.

Spreadsheet

If they consistently meet or exceed those minimum standards, they're hailed as heroes. If they consistently fail to meet or exceed those minimum standards, they're out the door - even if they're talented pressers, even if they can hand press a cotton blouse with extensive ruffles to perfection.

ScannerTo enforce those standards, cleaners even have computer monitors and scanners mounted above each press. As soon as the presser completes a garment, that piece is recorded.

If you see those computer monitors and scanners above a press in a dry cleaning plant, it's likely that production quotas are in place and that the pressers are being paid by the piece - sweat shop style.

If you can't see the dry cleaner's production area but you know your dry cleaner is gluing bar codes onto all your garments, it's also likely that production quotas are in place and that the pressers are being paid by the piece.

Furthermore, if you think that the concept of PPH is limited to value/discount and ordinary cleaners only, you'd be mistaken. Many pretender cleaners also embrace the PPH religion.

At RAVE FabriCARE, our attitude towards PPH is completely different: PPH kills true quality.

It's axiomatic that pressers will give you what gets measured and what they get paid for. If you measure and pay for PPH, that's exactly what you'll get. Damn the dry cleaning standards (if any). Damn the shirt laundry standards (if any). Damn the clients' fine garments.

Bottom line: If you employ skilled, talented pressers, treat them well, and pay them well, you'll get quality. If you measure and pay for PPH, you'll get quantity.

It's just that simple. And that complicated.

How can I help you?




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