True Quality CleaningStraight talk about caring for fine garments & household textiles from an expert who calls it like it is. In plain English.

Please review RAVE FabriCARE. Thank you.

Word of mouth referrals always trumps glossy magazine advertising. It's been that way for 23 years at RAVE FabriCARE.

Our referrals came from many sources: a salesperson at a department store such as Neiman Marcus, Saks Fifth Avenue or Nordstrom; a salesperson at a boutique such as Ralph Lauren, The Clotherie or Gucci; a salesperson at a personal clothier such as Tom James, Wardrobe Management & Design or Sevario; or an existing client referring a friend, relative or business associate.

With the growth of internet usage, however, on-line reviews are becoming equally important to us.

Yelp Google maps
Google places Yahoo logo
City search logo

 

While we'd like every review to be perfect, we know that's not always possible. Consider this example from Angie's List:

A potential client called up and asked for the price on the cleaning of a wedding gown. We told her that our gowns start at $275 and that the exact price depends on the physical size of the gown, the type of fabric, the degree of soiling, the extent of the beads and sequins, the extent of the hand finishing, and the like. Furthermore, we told her that we'd be happy to provide her with a firm price once we'd had the opportunity to examine the gown.

A few weeks later her daughter brought in the dress and requested that her gown be cleaned and preserved. We informed her that our prices for cleaning and preserving wedding gowns start at $425, and, that based on our examination of the gown, we can confirm that her gown would be $425. We also provided a turnaround time of 8 to 10 weeks.

Fast forward 8 months. After 6 months in storage, the client arrived to pick up her daughter's wedding gown and was furious that our price was not the $275 that she "had been quoted over the phone".

Net result: A negative post on Angie's List criticizing our bait and switch pricing and our 8 month turnaround time.

Despite reviews such as this one, we really do want to hear from you. Both in terms of the quality of our work and the quality of our service. Please call me at 480-998-8266 or email me at stu@ravefabricare.com.

And if you'd take the time to submit a review on-line - positive, negative or a hybrid - we'd like to offer you a $25 gift certificate or a $25 credit to your RAVECharge Account for every review posted about RAVE FabriCARE. Simply bring in a copy of your review or email a link to stu@ravefabricare.com. As always, please be as specific, factual and objective as you can.

For your convenience, here is a list of the most popular review sites:

Yelp

Google maps 

Google places

Yahoo local

City search

Click on any of these sites and enter "RAVE FABRICARE SCOTTSDALE" in their search engine.

Once again, thanks for your time.

How can I help you?


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