Word of mouth referrals always trumps glossy magazine
advertising. It's been that way for 23 years at RAVE FabriCARE.
Our referrals came from many sources: a salesperson at a
department store such as Neiman Marcus, Saks Fifth Avenue or
Nordstrom; a salesperson at a boutique such as Ralph Lauren, The
Clotherie or Gucci; a salesperson at a personal clothier such as
Tom James, Wardrobe Management & Design or Sevario; or an
existing client referring a friend, relative or business
With the growth of internet usage, however, on-line reviews are
becoming equally important to us.
While we'd like every review to be perfect, we know that's not
always possible. Consider this example from Angie's List:
A potential client called up and asked for the price on the
cleaning of a wedding gown. We told her that our
gowns start at $275 and that the exact price depends on the
physical size of the gown, the type of fabric, the degree of
soiling, the extent of the beads and sequins, the extent of the
hand finishing, and the like. Furthermore, we told her that we'd be
happy to provide her with a firm price once we'd had the
opportunity to examine the gown.
A few weeks later her daughter brought in the dress and
requested that her gown be cleaned and
preserved. We informed her that our prices for
cleaning and preserving wedding gowns start at $425, and, that
based on our examination of the gown, we can confirm that her gown
would be $425. We also provided a turnaround time of 8 to 10
Fast forward 8 months. After 6 months in storage, the
client arrived to pick up her daughter's wedding gown and was
furious that our price was not the $275 that she "had
been quoted over the phone".
Net result: A negative post on Angie's List criticizing our bait
and switch pricing and our 8 month turnaround time.
Despite reviews such as this one, we really do want to
hear from you. Both in terms of the
quality of our work and the quality of our service.
Please call me at 480-998-8266 or email me at
And if you'd take the time to submit a review on-line -
positive, negative or a hybrid - we'd like to offer you a $25 gift
certificate or a $25 credit to your RAVECharge Account for every
review posted about RAVE FabriCARE. Simply bring in a copy of your
review or email a link to firstname.lastname@example.org. As always, please
be as specific, factual and objective as you can.
For your convenience, here is a list of the most popular review
Click on any of these sites and enter "RAVE FABRICARE
SCOTTSDALE" in their search engine.
Once again, thanks for your time.
How can I help you?
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