We provide extraordinary care for fine
garments & household textiles
The theme of this post can be best summed up as follows:
What results can someone reasonably expect when it comes to the
hand cleaning of a handbag? The perfection one would find in an
identical, brand new handbag on display in a boutique? Or the very
best achievable results based on the application of the appropriate
skills and judgement to the existing condition of the handbag?
Now, we hand clean many Louis Vuitton coated canvas handbags
every month at RAVE FabriCARE. Many of these handbags arrive
through our Nationwide
Clean By Mail service. For examples of our work on these coated
canvas handbags, click
here. For examples of our work on other high-end handbags,
Fact is, most of the handbag departments at high-end boutiques
and department stores in Scottsdale and Phoenix, refer their
clients directly to RAVE FabriCARE. Why? Because they have
personally experienced our work and they trust RAVE FabriCARE to
achieve the very best technologically achievable results.
A new client dropped off a 6 year old Louis Vuitton Batignolles
Horizontal Tote with the traditional brown monogrammed coated
canvas and natural cowhide leather trim and handles.
When you examine the handbag in the "before" photos below,
you'll notice a number of defects:
In addition, the interior of the handbag had a musty smell,
typical of an older Louis Vuitton coated canvas handbags.
The results that we were able to achieve are illustrated in the
before and after photos below:
So what did we do to achieve these results?
The client now claims that we "ruined" her handbag because we
were unable to restore the look of the leather to original
condition, we were unable to remove all the ink stains
from the lining, and we were unable to repair the cut in the fabric
to "invisible" status.
Because we were unable to return her 6 year old handbag to "like
new" condition, she claims that we "ruined" her soiled, scratched,
scuffed, torn, ink stained, smelly handbag. Accordingly, she
refused to pay for the work we had done, sued to be compensated for
the price that her handbag could sell for on the open market if
Louis Vuitton were to replace all the leather trim and leather
piping and filed a complaint with the Arizona Attorney General
(Office of Consumer Affairs).
Clearly, this client believed, that if she brought her Louis
Vuitton handbag to RAVE FabriCARE, a hand cleaning would return the
handbag "like new" condition -- to the look it had when it was
purchased brand new 6 years ago -- and she could save the
substantial cost of sending it to Louis Vuitton to replace all the
leather trim and leather piping.
Clearly, by her demonstrated actions, she is claiming that she
has no idea that
What do you think?
To comment on this post, please use the comment section
To ask a question relating to any of your garments or
accessories, please email us.
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