If you walked into any ordinary cleaner and asked about their quality standards, you’ll probably hear all about the quality of their “service” and the quality of their “conveniences”.
Specifically, you’d learn all about their
Now consider this...
All these touted service and convenience issues have NOTHING whatsoever to do with the QUALITY of the product they deliver to you.
You’ll hardly ever hear anything about their processes and craftsmanship.
By contrast, a true quality cleaner will focus their discussion primarily on process and craftsmanship and explain how that combination of process and craftsmanship impacts the quality of the product.
You’ll hardly hear anything about the quality of their “service” or the quality of their “conveniences”.
After all, what’s the value of all the service and conveniences if the quality of the product delivered is poor to mediocre?
What's the value of a restaurant server's greetings, smiles and banter if the food delivered by the restaurant's kitchen is poorly presented and inedible?