Designers & Upscale Retail Stores

Designers & Upscale Retail Stores
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We offer the fashion world, a complete garment, household textile and accessory cleaning and restoration service

RAVE FabriCARE is used and recommended by more upscale department stores, clothing boutiques, bespoke tailors, made-to-measure clothiers, bridal salons, fine linen stores, and handbag and shoe salons than all other dry cleaners in the metro Phoenix area combined.

Upscale fashion dictates an extraordinary level of garment care. RAVE FabriCARE has been delivering extraordinary care for fine garments, household textiles and accessories for over 35 years.

In addition to serving individual clients through in-store service, pickup and delivery service and nationwide and worldwide clean by mail service, RAVE FabriCARE provides specialist cleaning and restoration services to:

  • Designers
  • Upscale department stores
  • Upscale clothing boutiques
  • Bespoke tailors
  • Made-to-measure clothiers
  • Upscale bridal salons
  • Fine linen stores
  • Interior designers.

In this section of our website , we'll refer -- collectively -- to all these entities as a "fashion entity".

Please note that we do not serve consignment, resale, off-price, discount or fast fashion stores.

Services provided

We offer fashion entities a complete range of services for garments, household textiles and accessories associated with:

  • Trunk shows
  • Photo shoots
  • Store inventory
  • Store uniforms
  • Customer-owned garments, household textiles and accessories (commonly referred to as COGs)
  • Store employee personal garments, household textiles and accessories

This range of services includes:

  • Cleaning
  • Hand ironing
  • Repairs and alterations
  • Virus decontamination

Advisory services provided

Our advisory services to fashion entities include:

  • Conducting training seminars on a variety of care-related topics
  • Providing technical advice on stain removal, cleaning, finishing and storage
  • Testing the serviceability of fabrics
  • Testing the serviceability of beads, sequins, and other trim and embellishments
  • Providing garment and household textile labeling advice.

At RAVE FabriCARE, we strive to foster close working relationships with fashion entities by developing service programs and pricing arrangements specific to each fashion entity served.

Dedicated service representatives

We have a full-time Retail Store Service Representative whose responsibilities include:

  • Visiting your fashion entity or entities once or twice a week to pick up and deliver garments, household textiles and accessories
  • Coordinating all services to your store

Store inventory accounts and pricing

Once we receive a request for service, we'll establish a separate "Store Inventory" Account for the fashion entity. We'll also provide the fashion entity with two nylon blue bags. Each bag has a laminated tag designating the account as "Entity Name (Inventory)."

The pricing of garments owned by a fashion entity is based on a percentage discount off our regular retail prices. The discounted price is calculated to recoup the direct labor costs associated with cleaning/restoring the garment in question. In other words, we deliver the service at less than our total direct cost of production.

We offer no discounts on household textiles, accessories and "non-regular" garments such as leathers and suedes.

The price charged to all fashion entities served by RAVE FabriCARE is identical irrespective of the size of the entity. For example, the pricing offered to a single location department store is identical to the pricing offered to a group of three or four upscale boutiques under common ownership.

Uniform accounts and pricing

Once we receive a request for service, we'll establish a separate "Store Uniform" Account for the fashion entity. We'll also provide the fashion entity with two nylon blue bags for each participating employee. Each bag has a laminated tag designating the account as "Entity Name (Uniforms)". The employee's first name also appears on the laminated tag.

Once we receive a request for service, we'll work with the fashion entity to (1) create a list every garment in the uniform range, and (2) assign a price to each garment. As a general rule, uniform pricing is more heavily discounted than store inventory.

To avoid confusion amongst employees, the ticket attached to each item of uniform delivered shows the name of the employee.

Customer-owned garments, household textile and accessory account and pricing

It's quite common for a client of a fashion entity to return a garment, household textile or accessory to the fashion entity with a comment such as:

  • "my dry cleaner refused to clean/rejected my (fill in blank)"
  • "my dry cleaner could not remove the stains on my (fill in the blank)
  • "my dry cleaner put stains on my (fill in blank) that weren't there when I dropped it off"
  • "my dry cleaner faded my (fill in blank)"
  • "my dry cleaner turned my white (fill in blank) gray
  • "my dry cleaner stretched/shrunk my (fill in blank) and now it's too loose/too tight.

Under these circumstances, the fashion entity might decide to refer the client to us, and, to further assist their client, accept the item from their client for pickup by us.

In this particular situation, the fashion entity would provide us with the client's name and contact information.

On return to our facility, we'll:

  • contact the client,
  • discuss the client's concerns,
  • inform the client as to what we believe we can or cannot achieve,
  • provide the client with a price or price range for the work to be undertaken, and
  • obtain the client's credit card information
  • offer -- on completion of or work -- to return the item to the fashion entity for pick up by the client or hold the item at our facility for pick up by the client.

Clients of a fashion entity are ineligible for any special pricing.

Accordingly, fashion entities should refrain from categorizing "customer-owned items" as "store inventory" in order to obtain special pricing for their client(s). At RAVE FabriCARE, we work diligently to maintain the trust of fashion entities we work with; abuse of that trust could result in termination of service to that fashion entity.

Store employee personal accounts and pricing

Once we have established a Store Inventory account for a fashion entity, it's quite common for some store employees to request service as well.

The pricing of employee-owned garments is based on a percentage discount off our regular retail prices (the same percentage that the fashion entity receives).

We offer no employee discounts on:

  • "non-regular/special cycle/hand clean" garments such as leathers and suedes, formal dresses, beaded/sequined/leather and suede trimmed garments, bridal gowns and the like
  • household textiles such as bed and table linens, comforters, drapes, throws, and the like
  • accessories such as handbags, purses, wallets, backpacks, shoes and boots.

Many fashion entities have a designated area/rack at their store where employees can leave their personal nylon blue bags for pickup and where we can return the employee's completed cleaning.

If a fashion entity has a designated area/rack, employees must have their cleaning picked up and delivered to the fashion entity's location in order to receive the discounted price.

If a fashion entity does not have a designated area/rack, employees can drop off and pick up their cleaning from our facility and still receive the discounted price but only with the prior approval of RAVE FabriCARE management.

Fashion entity employees are not eligible for home pickup and delivery service if they want to receive the discounted price.

Fashion entity employees are advised that the discounted price only applies to their own personal garments and that of a spouse/partner.

Other members of their immediate or extended family, friends and neighbors are ineligible for this program. Violations of this courtesy will result in immediate termination of any current and all future services to the employee -- even if the employee subsequently offered to pay our full retail price.


Payment for services rendered - Store inventory and store uniform accounts

We do not offer open accounts (i.e., accounts where statements are submitted at the end of each month to the paying entity at the end of each month).

Every time we make a delivery, we’ll charge each service order ticket directly to the store (inventory) and/or store (uniform) account. Then, every Friday night, we'll automatically charge the accumulated balance on your account(s) to a credit card of your choice.

We accept American Express, Discover, Mastercard and Visa.

Please remember that your "store account" is an account of convenience, not a revolving credit account. The sole purpose of the account is to accumulate your charges over a 5 day period pending a lump sum charge to a credit card every Friday night.

Payment for services rendered - Store employee personal accounts

We do not offer open accounts (i.e., accounts where statements are submitted at the end of each month to the paying entity at the end of each month).

Every time we make a delivery, we’ll charge the total of all service tickets delivered that day to a credit card on file. A copy of your credit card receipt will be attached to one of the orders delivered that day.

We accept American Express, Discover, Mastercard and Visa.

Contact us

If you are a designer, owner or manager of an upscale department stores, clothing boutique, bespoke tailor, made-to-measure clothier, bridal salon, fine linen store, or handbag and shoe salon, we invite you to contact us.

Even better, call us to arrange a visit to our facility.

Find out what we do, why we do it the RAVE FabriCARE way, and why we don’t do what ordinary cleaners do.

Examine our work – right off our conveyors.

Ask questions. Get answers.

At RAVE FabriCARE, we’re committed to serving fashion entities with extraordinary quality of product and extraordinary quality of service.

"Rave has been so easy to work with and their highest priority is taking the highest quality of care that’s possible for the clothes that we send to them. Their prices are significantly higher than at our neighborhood dry cleaner so we are selective about what we send and it’s usually our couture garments. My Prada dress shirts were being destroyed by our neighborhood dry cleaner. The Prada store in Scottsdale told us to send them to Rave and they restored the damaged shirts and are keeping the newer ones in like-new condition. It’s worth the price to know that they care about our fashion as much as we do."
Kevin Axx
Internationally Recognized Dry Cleaner
RAVE FabriCARE is a nationally recognized leader in true quality care for fine garments, household textiles and accessories. And the only dry cleaner in Arizona recognized as one of the nation’s premier dry cleaners by non-compensated, independent, authoritative third parties.